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What to do if the Bank of China credit card electronic statement is not received?

Processing process for Bank of China credit card electronic statements not received:

The electronic statement will be automatically sent on the 3rd day after the statement date. If you do not receive it, it is recommended that you check whether to install or upgrade. If you use anti-virus software, anti-virus software generally has a blocking function, which may prevent the electronic statement from being received normally.

You can reset your credit card electronic statement through Bank of China personal mobile banking, "Bank of China Credit Card" WeChat official account, Colorful Life APP, personal online banking or by calling Bank of China Credit Card customer service hotline 4006695566.

Note: Except for Bank of China personal mobile banking and personal online banking, electronic bills reset through other channels are in PDF format.

(Answer time: November 7, 2023)

The above content is for your reference, please refer to the actual business regulations.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GOAPP to handle related businesses.