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A Zhengzhou woman was given a credit card and received a loan while serving her sentence. How did the bank respond?

Generally speaking, if a person is serving a sentence in prison, he is not allowed to use any means of payment. However, a woman serving a sentence in Zhengzhou discovered after she was released from prison that she had applied for Credit card, and applied for a loan of more than 20,000 yuan, so what exactly is going on? How did the bank involved respond to this incident? We will call the heroine involved Ms. Li. After Ms. Li was released from prison, she wanted to start a new life, but she didn't expect that her bank card was frozen by the bank while she was living a good life. Ms. Li went to the bank to understand the situation and was told the incredible news by the bank. Ms. Li had applied for a credit card in 2009 and still owed the bank more than 20,000 yuan. Ms. Li found this unbelievable and explained to the bank that she was serving a sentence in prison in 2009 and could not apply for a credit card and take out a loan. Something must have gone wrong. In the face of Ms. Li's explanation and doubts, the bank also responded and said they would investigate the incident. In my opinion, there is no doubt that Ms. Li’s personal information was leaked while serving her sentence. The reason for this mistake was that someone used her identity information to apply for a credit card and obtain a loan. In this regard, I think the bank has a big responsibility. It is obviously not Ms. Li herself, so why did it agree to the loan application? She owes more than 20,000 yuan to the bank, which will definitely have an impact on Ms. Li's credit score. The bank has also sued Ms. Li. Ms. Li now feels very aggrieved. At present, the bank has temporarily stopped collecting money from Ms. Li and eliminated her bad credit record. However, even so, the prosecution of Ms. Li will have a great impact on Ms. Li's life. In any case, Ms. Li is definitely the victim in this incident. I hope the bank can provide investigation results as soon as possible and give Ms. Li justice.