First, after booking train tickets online at 12306, passengers did not go to the train station to exchange paper tickets. At this time, passengers only need to go through the refund procedures online through 12306. Generally speaking, the train ticket refund will be returned to the passenger account (in the credit card, for refund) within 15 working days.

Secondly, passengers booked train tickets online at 12306, which have been changed into paper tickets at the railway station. In this case, the passenger must bring his personal ID card to the ticket window of the railway station to go through the refund formalities, and the train ticket refund will be returned to the passenger account within 20 working days after the refund formalities are completed.