Transaction Security Guard is a type of fraud insurance provided by Guangfa Card.
The scope of protection includes the following situations recognized by the bank:?
1. Misappropriation transactions that occur after the credit card is lost or stolen; 2. Misappropriation transactions that occur after the card is cloned; 3. . Internet, e-shopping, and mail-order transactions that are misappropriated due to information leakage not caused by the customer; 4. The above transactions include theft of password verification, but do not include electronic cash transactions or other transactions that the bank determines do not meet the scope of protection. Extended information
Customers should submit information including but not limited to the following according to the bank’s customer service guidelines;?
1. If the card is lost, it must be submitted within 45 days after the date of the stolen transaction (with the postmark (subject to the above) Complete the "Guangfa Credit Card Lost Card Protection Acceptance Form", together with the original report receipt (the report materials must describe the misappropriation losses in detail and be stamped with the official seal of the public security agency), the cardholder's ID card/passport
Copies should be mailed via postal EMS to: Lost Card Protection Specialist, Backstage, Customer Service Department, Guangfa Financial Center, No. 6 Denghu East Road, Nanhai District, Foshan City, Guangdong Province
(Postal code: 528200);?
2. If the card is not lost, you must bring the card, the original ID card/passport of the cardholder, and the original report receipt within 45 days of the date of the stolen transaction (included in the report materials
You must give a detailed description of the misappropriation losses and affix the official seal of the public security agency) and go to the branch in your city to fill out the "Guangfa Cardholder Dispute Form" and "Non-Official Transaction Additional Instructions".
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