Extraordinary youth in ordinary posts "youth" is a beautiful word, but only struggling youth is a beautiful youth, and only struggling youth is a meaningful youth. XXX, an ordinary employee of XX Branch of XX Branch, spent an extraordinary eight years in BOC. Over the past eight years, I have personally experienced the difficult years and glorious moments of the development of XX Branch. No matter what the circumstances, she is full of hope and confidence in herself. Now, in the positive development atmosphere of the whole bank, she has been insisting on studying hard, studying hard and working hard, and her business skills and management level have made great progress. Since he became the president of XX Branch in 2002, he has made remarkable achievements in the fierce market competition and has become a beautiful landscape in the development of deposit business of Fuzhou Branch.

In the work of high-quality and civilized service, she asked the staff of the whole hospital to always adhere to the service concept of "thinking about the needs of customers, worrying about their urgent needs and eliminating their worries" to provide customers with all-round, thoughtful, convenient and efficient services. In the process of serving customers, we have achieved standardized operation, standardized service, polite language and decent behavior, which left a good impression on customers and won their trust. XX Sub-branch has successively introduced a series of service measures such as delayed business, on-site service and business innovation. When actually handling business, it is an extension of service means to master marketing means flexibly and provide customers with convenient, personalized and fast services flexibly and moderately on the premise of ensuring compliance with various bank rules and regulations.

Enter the market and get close to customers. In order to stabilize and win more customers, XXX extended the three-foot counter service to thousands of households. Don't forget to send a short blessing on holidays and customers' birthdays. Don't forget to send a bunch of small flowers when the customer is ill. When customers encounter difficulties, don't forget to lend a helping hand and call on all employees to "be the caring people of customers". XXX, a real estate company, ran several times and gained little. As long as I talk to the boss of the company about opening an account, people always refuse on the grounds that "I have already opened an account in another bank", but I never give up. Once she overheard that the boss's father was ill in hospital, so she immediately bought a basket of flowers and rushed to the hospital to visit him. The boss was very moved to learn that Xiao X went to visit his old father in other places. After several such contacts, he was finally moved by XXX's sincerity. Not long after, he opened an account in our bank and gradually transferred the funds to the bank account in China. The daily deposit balance reached more than 654.38+0 million. Seeing that she made great efforts to attract big customers for the first time, she was rewarded and became more confident and motivated in future marketing. An old customer of the branch company, her husband has been transferred to other places for a long time, and she is the only one left at home to take care of her son in elementary school. Sometimes when something goes wrong, my son is left unattended. Knowing this situation, XXX took the initiative to pick up his son in order to close the distance with customers. She often takes her son to her house for dinner and helps him with his homework. Every time XXX sent the child home safely, the customer thanked him again and again. Now she has not only become old friends with her clients, but also the clients have deposited all their money in XX Branch, and mobilized relatives and friends to deposit their money in China Bank. As they promised, the employees of Xinhua Branch have become "caring people" of customers. In the first half of 2004, when she saved enough 100 days, she mobilized all employees to collect all her savings. Taking advantage of our province's exemption from USW handling fee, we mobilized all employees to sell their business at home, opened more than 100 savings passbook accounts for customers in other districts and counties doing business locally, and attracted more than 2 million yuan in deposits. Busy during the day, she used the evening time to make phone calls, make contacts, find acquaintances, use her own conditions, launch various marketing activities through various channels, and fully expand the deposit business of the branch. I remember how many times I went to the company to collect money, and she and her colleagues were too busy to eat; I remember how many times they limped and their shoes ran away in order to win a big customer; I remember how many holidays they worked overtime and didn't reunite with their families. However, she said that although all this is very hard, every time I see a satisfied smile on my customer's face and the deposit in the branch is rising, I feel particularly full and happy.

She loves her job and likes to see customers' expectation and satisfaction. I like to see the surprise when customers get unexpected gains under their advice; Satisfied with the sense of accomplishment after adhering to the principle of ensuring the interests of banks and customers. Exchange sincere service for customers' true feelings and make her works vivid and colorful! Practicing skills and improving efficiency In today's fierce competition in the financial market, apart from strengthening their theoretical quality and professional level, as front-line employees of outlets, they can't do their jobs well without excellent business skills. Therefore, Gan attaches great importance to the improvement of business skills. Only by mastering skilled business skills can he be handy in his work and better provide convenient, fast and accurate services to customers. In order to improve work efficiency and win the trust of customers. After arriving at Xinhua Branch, she often organizes employees to practice their internal skills in the evening and in their spare time, so as to develop their skills. Finally, "hard work pays off." In this year's business skill test organized by provincial banks, the expert rate of branches reached 100%. She herself has been awarded the "First-class Expert of China's Articles Entry" for three consecutive years. He has won the good results of "second-level expert in saving voucher entry", "third-level expert in calculator" and "second-level expert in retail comprehensive business" for many times.

During the eight years of working in China Bank, XXX has always maintained a good working condition, and set strict demands on itself by the standards of a qualified employee of China Bank. Based on my own work, I devote myself to studying business skills, so that I can devote my youth silently in my ordinary post and make a contribution to the banking industry in China. As a branch director and a party activist, she has always set an example and set strict demands on herself by party member standards, making herself a role model for employees. She said, "Choosing China Bank means choosing my career and dedicating my youth to the banking industry in China. I have no regrets. "