The cardholder can use the reserved bank mobile phone number to call the customer service hotline 95533 and select the "Credit Card Business - Card Opening and Password Service" menu according to the prompts.

If it is the first time to apply for a credit card from our bank, after the card is opened, the cardholder needs to use the phone number (mobile phone or home phone) reserved in the application materials at that time to call our customer service hotline 95533 (for overseas applications) Dial 86-28-95533) and transfer to 2 Credit Card Business to set the password for consumption and cash withdrawal.

What to do if the credit card cannot be activated by self-service

If the cardholder cannot activate the credit card through self-service, the cardholder can call our customer service hotline 95533 (from abroad, please call 86-28 -95533) After entering the voice system and selecting "Credit Card Business", there is no need to enter any information. Press the "#, #, 0, #" keys in sequence to transfer to manual service for card opening.

Extended information:

If the card number has not changed, such as when the card is expired or the card is damaged, you can also edit the text message "CCJH#last four digits of the card number#security verification code" "Send 95533. The security verification code is the last three digits of the 7-digit number in the signature field on the back of your credit card (you need to use the mobile phone number reserved by the bank to send it).

How to deal with a locked credit card

The card may be locked if the security verification code is entered incorrectly during credit card transactions, the password is entered incorrectly multiple times or for other special reasons, such as incorrect password entry. The credit card has been locked due to too many times. If customers who have not activated mobile banking want to continue using the card, please go to any of our branches with the card and ID card to re-activate it and reset the consumption and cash withdrawal password.

In other cases, cardholders can directly call our bank’s customer service hotline 95533 and select “2—Credit Card Business” to transfer to manual inquiry.

China Construction Bank-What are the ways to open a credit card

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