1. First of all, there is an error in ICBC's app system, and the system cannot successfully submit the credit card and sub-exchange fee.

2. Secondly, the exchange of telephone charges is unsuccessful because it does not meet the exchange conditions. Contact 95588 to solve the problem according to the prompt content of unsuccessful phone bill exchange.

3. If you don't receive the account after successful exchange, please contact the staff before the staff verification is over.