Take the Suzhou 12345 government service hotline as an example

The Suzhou 12345 hotline accepts the following matters through telephone, Internet and other channels:

First, it is responsible for formulating the city's convenience plan Standards and specifications for service work, and organization and implementation;

Second, responsible for the operation and management of the municipal "12345" government public service hotline, and responsible for cooperating with other municipal public service hotlines and services The docking, linkage, and cooperation of the platform;

Third, it is responsible for accepting and responding to complaints from the city’s “12345” government public service hotline, assigning, tracking, supervising, and responding to return visits, and assisting in doing a good job Undertake the business coordination, service quality and service effect supervision and assessment work of the undertaking unit;

Fourth, relying on the "12345" service platform, carry out social conditions and public opinion surveys and public opinion analysis, and provide relevant government information services to the public;

Fifth, it is to participate in the management of public affairs such as civilized creation, social credit, urban management, urban comprehensive service standardization, political style, work style efficiency, performance management and other public affairs;

Sixth, it is to participate in emergency management of flood and drought prevention, typhoon prevention, sudden water pollution, sudden solid waste pollution, food safety and other emergencies; seventh, it is to guide the convenience service work of cities and districts.

Extended information

Businesses not accepted by the 12345 hotline:

(1) Matters that do not fall within the responsibilities or service scope of the Municipal People's Government or the undertaking unit;

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(2) Matters that should be handled through 110, 119, 120 and other emergency service hotlines in accordance with the law;

(3) Within the scope of responsibilities of the Party Committee, People’s Congress, CPPCC, Court, Procuratorate, Army, and Armed Police Matters;

(4) Matters that should be resolved through litigation, arbitration, and administrative review in accordance with the law;

(5) Matters that have entered into litigation, arbitration, administrative review, letters and visits, information disclosure, etc. Legal procedures or matters that have been handled through the above legal procedures;

(6) Matters involving state secrets, business secrets, and personal privacy;

(7) Matters that are in the process of being handled or have been handled The matter has been handled in accordance with the law and the complainant has raised the same matter to the hotline without new circumstances or reasons;

(8) Matters that violate laws and regulations, social order and good customs, as well as malicious attacks, harassment, or matters without substantive appeal content;< /p>

(9) Other matters that are not acceptable.

Reference materials

Suzhou Municipal People’s Government-Guangzhou 12345 Government Service Hotline