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What should I do if the gift I received when I applied for a credit card was not delivered?

When you applied for the card, you should have asked the staff who applied for the card for you. Now that the card has been applied for, he would not give it to him if he asked for it. A colleague in our unit also encountered this and told her that he would give it to her tomorrow. It’s been a month since I sent it here, and I haven’t seen anyone come here, let alone give me any gifts.