China Merchants Bank Credit Card has set up a 365-day, 24-hour customer service center covering the whole country. As early as April 2004, it was awarded the title of "Best Call Center in China in 2004" by the CRM Professional Committee of China Informatization Promotion Alliance, and it was the best call center in China in 2005, 2006 and 2008.
The first five-star customer service center in China.
After eight months of preparation and strict certification review, the Customer Relationship Management Committee of China Informatization Promotion Alliance finally confirmed that China Merchants Bank's credit card customer service center fully met and partially exceeded the standards and requirements of the National Call Center Operation Performance Standard (CCCS-OP-2003). On June 5438+1October 3 1 day, 2005, China Merchants Bank Credit Card Center was officially approved to pass the standard five-star certification and awarded "five-star customers".
On June 5438+1October 65438+1October 9, 2007, at the "China Call Center Industry Ten-Year Review and Prospect Summit Forum", China Merchants Bank's credit card customer service center obtained the five-star diamond certification of CCCS contract center standard, becoming the first batch of enterprises in China to obtain the highest level certification of CCCS standard.
"The best call center in the world"
On September/KOOC-0//KOOC-0/,2007, China Merchants Bank Credit Card Customer Service Center, on behalf of China Enterprise Call Center, won the global award of "Best Call Center of 2007" at the world's largest call center exhibition (ACCE) held in San Diego, California, USA.