Legal subjectivity:

You can ask someone else to report the loss of a bank card on your behalf (the original ID cards of both the household head and the agent are required). However, the replacement of the card after reporting the loss must be done by the head of the household in person at the branch, and cannot be done on behalf of others. If it is a credit card, there is no need to go to an outlet to report the loss. In principle, the head of the household should contact the manual agent at the credit card center by phone. After verifying the identity, he can directly report the loss and send a new card. Because the identity is verified by voice, if there are no obvious doubts about gender, age, place of origin and accent, it is not impossible for someone else to impersonate you. Article 23 of the "Bank Law" is legally objective:

Article 59 of the "Measures for the Supervision and Administration of Credit Card Business of Commercial Banks" The card-issuing bank shall provide 24-hour loss report service through business outlets, customer service hotlines or E-banking and other channels promptly accept cardholders' applications for loss reports and take corresponding risk control measures. Article 60 of the "Measures for the Supervision and Administration of Credit Card Business of Commercial Banks" The card-issuing bank shall provide information inquiry services and disclose credit card products and services, instructions for use, articles of association, etc. to cardholders through bank websites, card manuals, electronic banking and other channels. Recruitment contract (agreement), charging items and standards, risk warnings and other information.