After a period of work, you will gain a lot, grow, and make mistakes. It is very necessary to summarize your work. The following is the "Selected Annual Personal Work Summary of the Banking Business Department" compiled by me for your reference only. You are welcome to read this article. Selected annual personal work summary of the Banking Business Department (1)

In actual work, facing our customers, and at the same time in the current fierce competition in the industry, how to maintain customers, improve customer loyalty, and become new topics in our work. In addition to marketing stylish products, we must also establish an intangible high-quality service image and attract more mid- to high-end customers to enhance our ability to compete with peers. Therefore, providing good customer service and maintenance is our important job. After working as a personal account manager for several months, I have accumulated a lot of experience in customer maintenance. I divide the customer maintenance work into three parts:

1. Using system data

1. Quickly get familiar with the customers in the system and try to remember their names and appearances , when customers come to the branch, you can greet them calmly and know their names, so that customers will not feel strange.

2. Screen customers in the system and stratify them. For customers who are doing maintenance for the first time, they usually make the first phone call to identify themselves and give greetings, so that customers can remember them in their minds. Form the first impression, then send a text message to introduce the customer and save the phone number. At the same time, save the mobile phone number in your mobile phone for secondary maintenance.

3. After the first telephone contact, invite customers for interviews to establish a preliminary understanding with them. Of course, not every customer can come for an interview with just one invitation. The process can be long or short, so you can start with small gifts and preferential activities, keep in touch with customers regularly according to different customer groups, and gradually understand customer preferences and needs. Establish a sincere and responsible image, gain the customer's trust and love, and let her develop the habit of contacting you regularly.

4. After facilitating the interview, both parties have a general understanding. They can leave each other’s contact information, listen carefully to the customer’s opinions and suggestions, and carefully handle the issues raised by the customer based on their different needs. , customers will feel that they are valued, and you will follow up on the issues handled that day, which can promote customers' trust in you.

5. When customers develop the habit of contacting you regularly to handle business, they can start to make financial planning. Of course, these are also based on the mutual trust between customers and you. A small greeting in ordinary times , a small blessing on her birthday, and you can help her deal with difficult business problems attentively. As long as the customer feels that you can always think about her, they will slowly get closer to you.

2. At the counter

1. Any customer who comes to the counter to do business may have a marketing opportunity, so you need to speak more and talk to customers more, and based on their Understand the potential needs of the business you are handling. You can hand over your business card to introduce yourself and introduce relevant product information appropriately. When the customer intends to handle business again, there will be a teller directly available, which invisibly enhances the customer's trust in you. and loyalty.

2. Combining the counter with the system. For example, customers who actively come to the counter to handle business are existing customers in the system. They can be tracked in a timely manner, understand the customer's investment tendencies based on system data, and carry out targeted maintenance.

3. Organize activities

When necessary, hold micro-salons and small activities that customers are interested in to attract customers to visit the site in person, enhance the relationship with customers and the number of interactions, and at the same time Situational interaction can be used to instill financial management concepts into customers to achieve customer satisfaction and loyalty.

In short, be good at exploring, communicate with heart, and treat with sincerity! Selected annual personal work summary of the banking business department (2)

In 20xx, I was in the position of personal business consultant and loved Work diligently and abide by rules and regulations. Always require yourself to master the latest business knowledge in a timely manner, understand industry trends and system information, and constantly improve your understanding of various rules and regulations in the industry. I deeply understand that only by fully and flexibly mastering business skills can we promote work to be carried out with ease and achieve breakthroughs in performance growth.

Individual efforts are inseparable from collective support. I would like to thank the China Construction Bank Railway Branch where I work, and my leaders and colleagues for their guidance and help. The daily work of a teller is not earth-shattering, but the ordinary work is the trajectory of our lives. In this ordinary life, we share the joy and growth with each other. In this ordinary day of the year, I work conscientiously. The following is my Summary of this year’s work:

1. In terms of deposits, we adhere to the marketing principle of stabilizing old customers and striving to expand new customers. Starting from the first quarter, we will focus on sorting out existing customers and rationally allocating customer deposits into various products (products that can take into account both quarterly and annual deposits are preferred) to achieve a win-win situation for both banks and customers.

2. In terms of thinking, establish a new concept of "I want to acquire reserves" as "I want to acquire reserves", and instill this new concept into every employee, and work with all employees to create a marketing atmosphere for all employees .

3. In terms of insurance business sales, promptly communicate with insurance company channel managers and station managers, and understand the marketing plan and communicate it to each employee in a timely manner. Arrange learning on new insurance products and new businesses, improve all employees’ understanding of the agency insurance business, enhance their enthusiasm and initiative in work, and share insurance sales experience with new employees in the industry. At the beginning of each first quarter, our branch will break down the insurance agency business plan layer by layer and implement it to every employee of the branch, so that "everyone has a heavy burden to bear and everyone has a target on their shoulders."

4. Establish various business sales accounts in terms of customer maintenance, insist on registering and checking customer product expiration status every day, promptly notify customers, and feedback real-time sales product information to customers so that customers can always grasp sales information. , and we do secondary marketing with high-quality services.

5. In terms of credit card and electronic banking business, be diligent in talking and doing. Every customer at the counter will enter the system to check the pre-approval status, and proactive marketing will be carried out if the conditions are met. At the same time, we work closely with the assistant lobby manager and insurance station personnel to carry out follow-up activation work.

6. In terms of accounting, abide by the rules and disciplines, operate according to the rules, sell financial products in strict accordance with relevant regulations, do a good job in customer risk assessment, do not handle business on behalf of customers, do not handle business on your own, and do not handle business on your own at the end of the day. Check the transaction details carefully to ensure that the vouchers are complete and accurate.

Looking forward to 20xx, I will carry out work around the three key points of "products, revenue and services".

1. After the deposit sprint at the end of 20xx, a large amount of funds were freed from products. We actively carried out "two funds and one guarantee" and financial product marketing, and used new businesses to lock in existing deposits.

2. Classify customers according to their risk tolerance. Conservative customer funds should be placed in time deposits and personal capital-guaranteed financial products as much as possible; income-producing customer funds can be allocated accordingly; transitional funds or Customers who still need to wait and see can first purchase Qianyuan open products, currency funds, bond funds, etc.

3. Use tablet computers to discover and divert customers, continue to do normal sales work, firmly establish the concept of normal marketing, and increase the daily open rate.

4. Establish a good window image of dedicated service, so that every customer can be greeted when they come, answered when asked, and greeted when they leave, so that every customer can feel the high-quality service of CCB and be happy and satisfied. And return.

5. Strengthen cooperation with back-office personnel to improve the speed of system processing, strengthen the diversion of small-amount customers, reduce customer waiting time, and improve overall customer satisfaction. Selected Annual Personal Work Summary of the Banking Business Department (3)

In the past 20xx year, with the care of bank leaders and colleagues, I have always maintained a good working condition and, as a qualified CCB Employee standards strictly require ourselves. Based on your own job, concentrate on studying business skills so that you can make extraordinary achievements in ordinary positions and contribute your own light and heat to the development of xx branch.

During this year, as a bank personal business consultant, handling business quickly and accurately and providing customers with high-quality services are the basic business qualities of a teller. I always ask myself to keep up to date with the latest business knowledge, understand industry trends and system information, and constantly improve my understanding of various rules and regulations in the industry. I deeply understand that only by fully and flexibly mastering business skills can we promote work to be carried out with ease and achieve breakthroughs in performance growth. Individual efforts are inseparable from collective support. I would like to thank the xx branch where I work, and thank the leaders and colleagues for their guidance and help.

The daily work of a teller is not earth-shattering, but the ordinary work is the trajectory of our lives. In this ordinary work, we share the joy and growth with each other.

In terms of work, I can work conscientiously, with the goal of "customer satisfaction, business development", and establish a good window image of dedicated service, so that I can be greeted when I come, answer my questions, and send my greetings when I go, so that I can Every customer feels the high-quality service of CCB and leaves happy and satisfied. In addition to the savings business, I actively market products such as insurance, funds, gold, credit cards, etc., and carry out targeted marketing according to the different needs of different customers. I sold more than 6 million insurance products throughout the year, and worked with new entrants to the industry. Employees shared their experience in insurance sales.

Ideologically, I abide by the rules, unite my colleagues, and have a correct mind. Respect leaders and colleagues, carefully guide new employees in business, help them quickly adapt to the working environment of CCB and get into work quickly. Live a simple life, be willing to help others, actively ask colleagues for advice, and be enterprising with an open mind.

In the new year, I will continue to strengthen my study, unremittingly learn new business knowledge in the industry, and use it in practice to better adapt to the development needs of CCB.

Cooperate with leaders and colleagues, do your job well, market customers more actively and effectively, hone yourself in work and study, better enrich yourself, and welcome new challenges with full spirit challenge. Summarizing the past is to absorb experiences and lessons, and to better carry out future work. If there are any deficiencies in the work, leaders and colleagues are kindly requested to criticize and correct them!