Second, the attached:
1, bank's processing flow for credit card arrears:
① For customers who owe credit cards, the bank customer service staff will first notify the debtor by SMS, telephone, letter, etc., and urge them to repay.
2. Banks with special credit card collection departments will directly carry out telephone collection or legal collection. No special credit card collection department will hand it over to the customer service department of the bank for telephone collection. For customers whose repayment is invalid, the bank will directly outsource these personnel to specialized financial companies or law firms (financial outsourcing companies).
(3) If the bank enters the late stage of collection (the fifth stage) or the company still fails to collect money, the bank with a large amount of money owed by the cardholder will resort to the law and take the cardholder to court. (The principal punishment will be judged according to Article 196 of the Criminal Law for the crime of credit card fraud. )