1. First, complain to the bank.
The banking regulatory bureau said that under normal circumstances, if consumers want to complain about the bank's business or services, they should contact the bank first, which will give the bank an opportunity to solve the complaint as soon as possible.
All kinds of commercial banks have channels and procedures for accepting consumer complaints, so as to conduct a comprehensive and timely investigation of consumer complaints and make them be satisfactorily resolved.
2. The banking industry also has a consumer complaint hotline.
The Banking Regulatory Bureau said that if consumers do not want to go directly to the bank, they can also complain to the consumer complaint hotline (mediation center) of banking financial institutions, which will be coordinated by the bank.
Consumers can also write to the mediation center or report their problems to the mediation center on the spot.
The Banking Regulatory Bureau said that if consumers are not satisfied with the results of the bank's handling, they can bring a lawsuit to the judicial authorities or apply for mediation to the consumer complaint hotline (mediation center) of banking financial institutions. The mediation center set up a "receiving complaint" window, and full-time personnel were responsible for classifying matters and starting people's mediation procedures suitable for mediation.
3. Banks report violations to the banking regulatory bureau.
The banking regulatory bureau said that if consumers want to report illegal acts of banking financial institutions in their business and services, please report them to the banking regulatory bureau in writing. Generally speaking, the banking regulatory bureau cannot accept oral reports or anonymous reports.
The Banking Regulatory Bureau pointed out that the Banking Regulatory Bureau will conduct targeted investigations on reporting violations of laws and regulations of banking financial institutions, and if the reported matters are true, it will take corresponding regulatory measures against banking financial institutions.
Pufa 24-hour manual customer service telephone number
The customer service telephone number of Shanghai Pudong Development Bank is 95528; Shanghai Pudong Development Bank Credit Card Customer Service Hotline 02 1-38784988.
Shanghai Pudong Development Bank is a three-party depository business that supports the binding of GF Securities. Generally, the time for bank-securities transfer is 9:00- 16:00, and that for guangfa securities is 8:30- 16:00. Head office (complaint reception place): No.50, Ningbo Road, Huangpu District, Shanghai.
Customer service business of Shanghai Pudong Development Bank:
Convenient and efficient service is very important to the customer experience. Therefore, Shanghai Pudong Development Bank launched an intelligent customer service "Xiaopu", built a "Pufa Brain" language and auditory channels, and realized intelligent scene services such as man-machine intelligent product recommendation and business consultation based on natural language in telephone banking. It also has the ability of fast self-learning and iterative optimization to ensure the continuous improvement of the service experience and service quality of "human-computer interaction". For example, the "account inquiry transaction" function commonly used by customers uses intelligent voice interaction, and the whole user interaction time is shortened from 5-6 minutes to 2 minutes.
How to complain about Pudong Credit Card employees
You run a credit card business in Shanghai Pudong Development Bank, and you are dissatisfied with the service attitude of its staff. You want to complain about the staff. How to complain about the staff of Shanghai Pudong Development Bank?
1. Leave a message in the suggestion book. Generally, in the document filling area of the bank, there will be a suggestion book for customers to ask for advice. If you are dissatisfied with the service attitude of Shanghai Pudong Development Bank employees and want to complain, you can make a complaint through the suggestion book left in the bank lobby, and specify the person to complain and the reasons for the complaint. The bank will have a special person to check the opinions in the proposal, and then ask the relevant staff to help you solve it.
2. Complain directly to the bank leaders. If you feel that writing the suggestion book can't be handled and answered in time, you can choose to go directly to the bank leader and complain directly to the bank leader about your dissatisfied employees, explaining the reasons for your complaint and your thoughts. If you feel that the employee's behavior has seriously hurt your feelings or affected your honor and reputation, you can ask the leader to apologize to you.
3. Call the bank hotline to complain. Every bank has a 24-hour hotline. If you feel that the service of the staff of Shanghai Pudong Development Bank is not good, or the business is not good, you can call the hotline of Shanghai Pudong Development Bank to make a complaint, and explain the object, reason and reason of your complaint to the operator in detail. After receiving your complaint, the operator will generally give feedback to the relevant departments of the bank in time and give you the results in time.
4. Go to the bank's official website website to complain. Every bank has its own official website, and generally has a section for accepting customer complaints. If you want to complain about an employee of Shanghai Pudong Development Bank, you can choose to write a letter of complaint to official website, clarify the object and reason of your complaint in your mind and express your wishes. The public opinion handling department of the bank will generally conduct an actual investigation of your complaint and make a timely reply.
5. Complain to the news media. The news media is a supervisory body and the voice of the people. If you want to complain about an employee of Shanghai Pudong Development Bank, you can complain to the news media, usually by calling the media to report it or going to the media office to complain. However, I suggest that if you intend to complain like this, you must have conclusive evidence, and you must not vent your selfish desires through the news media, nor frame or slander others, otherwise you will bear corresponding legal responsibilities.
6. Complain to the CBRC. Many industries have their own management associations and banks are no exception. If you want to complain about bank employees, you can also supervise the various business behaviors of banks by complaining to the CBRC. This kind of complaint generally requires the parties to have sufficient evidence to make a complaint in the real-name registration system, otherwise they may also bear the corresponding tort liability.
In fact, there are many ways to complain about PUFA credit card employees. If the other party's working attitude is really bad, you can complain to the relevant personnel of the bank. I hope it works for you!
Where can I complain about any deduction of credit card repayment of Shanghai Pudong Development Bank? How can I complain? What is the number of complaints?
Just call their bank's credit card customer service If not, you can try to complain to the China Banking and Insurance Regulatory Commission.
Pudong Development Credit Card Customer Service Telephone 24-hour Manual Service Telephone
Shanghai Pudong Development Bank Credit Card Manual Service Tel: 02 1-38784988.
Contact information of Shanghai Pudong Development Bank:
1, service hotline: 95528.
2. The main channel for accepting customer complaints: telephone channel: 95528 to 0. 400-820-8788 and 02 1-38784988 (credit card business). On-site channels: all business outlets.
Credit card service of Shanghai Pudong Development Bank:
1, giving priority to dispute settlement.
In case of doubt about the consumption amount, you can immediately apply to the credit card center of Shanghai Pudong Development Bank for dispute. Out of full trust in the customer, the customer can temporarily not pay the disputed transaction amount. After investigation, it is confirmed that the dispute is correct and the transaction will be re-recorded.
2.24-hour service
No matter where you are, just call the customer service hotline of Shanghai Pudong Development Bank, and you can solve all the related problems of Shanghai Pudong Development Bank's credit card. And through the automatic voice service, you can query the details of accounting status, consultation and promotion activities. At the same time, it also provides 24-hour manual service.
How to complain about the refund of privately deducted fees by Pudong Development Credit Card?
The China Banking Regulatory Commission complained. Pufa Credit Card was deducted privately, and its legitimate rights and interests were infringed. Generally, you can complain to the CBRC or claim your legitimate rights and interests.
This is the end of the introduction on how to complain about Pudong Credit Card and how to complain about the handling fee paid in advance by Pudong Credit Card. I wonder if you have found the information you need?