First, how to complain about bank staff
Complaints against bank staff can have the following methods:
1. The parties can directly report to the account manager in the lobby of the bank and ask for handling.
2. However, people can also call the bank's customer service hotline and choose the telephone manual service complaint function.
There is generally a complaint suggestion box in the lobby of the bank, and the parties can write their own suggestions and dissatisfaction in the complaint box.
4, the parties can also go to the bank of official website, looking for the bank's customer opinions and online complaints column complaints.
Second, who will bear the responsibility for the bank employees doing wrong business?
Due to the mistakes of the bank staff, they have the right to demand compensation from the bank in advance.
If negotiation fails, you can complain to the CBRC or bring a lawsuit to the people's court. First of all, we must find the teller or lobby who handles the business, find the teller's name and job number, and explain the situation. Don't be too weak, we must argue it out. Generally, in the case of complaints, we can solve it through this step. If the problem is not satisfactorily solved or handled slowly, and the bank employees shirk their responsibilities and shield each other, it is easy to say that you should call the president or call the customer service of the head office to explain the situation and make a complaint. If the problem has not been solved, then go directly to the CBRC of the bank to complain. Generally, they will be more afraid of the CBRC.
3. What is the sentencing standard for bank dereliction of duty to constitute a crime?
Sentencing standards for the crime of dereliction of duty: those who, due to serious irresponsibility or abuse of power, cause state-owned companies and enterprises to go bankrupt or suffer heavy losses, thus causing heavy losses to national interests, shall be sentenced to fixed-term imprisonment of not more than three years or criminal detention; Whoever causes particularly heavy losses to the interests of the state shall be sentenced to fixed-term imprisonment of not less than three years but not more than seven years.
I hope the above content can help you. Please consult a professional lawyer if you have any other questions.
Legal basis: Article 29 of the Law of People's Republic of China (PRC) Commercial Bank shall follow the principles of voluntary deposit, freedom of withdrawal, interest-bearing deposit and confidentiality for depositors. Commercial banks have the right to refuse any unit or individual to inquire, freeze or deduct personal savings deposits, except as otherwise provided by law. Article 30 A commercial bank has the right to refuse any unit or individual to inquire about unit deposits, except as otherwise provided by laws and administrative regulations; Have the right to refuse any unit or individual to freeze or deduct, except as otherwise provided by law.