Passengers need to prepare the "Itinerary" and "Boarding Pass" and go through

1. Ping An Pocket Bank APP: "My - My Rights - Flight Delay Protection - One Click "Claim Claim" and follow the instructions to enter the flight time, flight number and ticket purchase record, and upload the boarding pass and other materials;

2. Ping An Credit Card manual customer service: Call the credit card manual customer service to report the case, and press Customer Service The personnel will direct the boarding pass and itinerary to be sent to the designated claims email address.

The claim will be settled within 1-2 working days after the case is closed, the APP will settle the claim to the credit card, and the customer service manual settlement will be to the customer's designated account.