According to the credit card collection contract, the bank bears the risk after reporting the loss. For the transaction before the loss is reported, it is suggested to call the police as soon as possible and ask the police to help solve the case and recover the loss. At the same time, the bank will assist in inquiring about the trading place, retrieve relevant documents, and fully cooperate with the police to investigate and handle the case. If necessary, you can call the credit card customer service hotline for consultation.

If in doubt, please consult the online customer service of China Bank or download and use the mobile banking APP of China Bank to handle related business.

The above contents are for your reference. Please refer to the actual business regulations.