CITIC Bank credit card theft compensation process;

1. The cardholder found that the credit card was lost or stolen.

2. Call the customer service number of CITIC Bank at 95558. If you apply for loss reporting, you need to pay the loss reporting fee.

3. Check whether there is a stolen transaction.

4. If there is a stolen transaction, you need to fill in the application form for lost card protection and prepare the claim materials.

5. Express the information to the bank credit card center.

6. Wait for the bank to process the results. If the bank checks that there is no fraudulent transaction, it will issue a new card.

Credit cards with passwords cannot enjoy the lost card protection business. The lost card protection is only for stolen transactions such as POS card swiping, online transactions, telephone transfer and ATM cash withdrawal, and banks are not responsible for compensation.