After the second-generation credit report is updated, will the credit card consumption records be included in the credit report?

Credit card overdue records will be subject to a credit report.

If you want to check your personal credit report, you only need two steps to check it.

1. Open the browser, search for the Credit Information Center of the People's Bank of China, verify the problem after registering and logging in, and wait patiently for the 24-hour verification code to be issued. Enter the verification code to query your simplified version of the credit information. Only the simplified version can be found.

2. If you think the first method is troublesome, then the second method is simpler and more convenient. You can search through WeChat: Feiyu Quick Check, enter the information to query your own credit data. The data comes from online loan platforms and UnionPay centers across the country. Users can query their own big data and credit status. Obtain various indicator data and inquire about your personal credit situation, blacklist status, online loan application records, application platform type, whether it is overdue, overdue amount, whether there are arbitration cases, information about dishonest persons and other important data information.

Credit Card Research Report

Credit Card Research Report 1

In accordance with the notification requirements of the department’s emergency meeting on the evening of March 9, in order to increase the branch’s emphasis on the credit card business In order to improve the quality and efficiency of our services at the grassroots level and reverse the current weak situation in the credit card business, I visited the four sub-branches where I handled the business, promoted the credit card incentive policy and listened to their opinions and suggestions extensively. The relevant situation is now reported as follows:

1. Basic situation

After investigation, Ximen’s customer structure is mainly corporate customers and mortgage customers, but compared with the rapid development of credit card business in previous years In comparison, development has encountered bottlenecks in recent years; Dongjie is located in the urban-rural fringe, and its customer structure is mostly individual customers and self-employed, with fewer corporate customers. In recent years, the credit card business has developed strongly; Liye Road is the only one among these four banks. As a credit line, the customer structure is mainly corporate customers and mortgage customers, and the credit card business has developed fairly well; Hongfa is similar to Dongjie, and the customer structure is mainly individual customers, and the credit card business has also developed well in recent years.

2. Conduct of visit activities

As required, the four branches I visited met with the main leaders of the bank, the account manager responsible for the installment business and the credit card administrator one by one. We communicated with them. In addition to introducing them to the good practices of other banks and answering questions about their problems in card issuance and installment development, we also conducted on-site inspections of the situation around the outlet and introduced to them the latest credit card marketing of our bank. Tools for business opportunities, and at the same time focused on promoting the incentive policies in the credit card sales season marketing plan, and listened to their opinions and suggestions. They generally reported that the credit card marketing incentive policy was very effective during the peak season and that they would increase the marketing expansion of the credit card business. They also reflected and raised some issues and expressed some opinions.

3. Existing problems

First, there is little active marketing and linkage marketing. Through interviews, we learned that due to the large number of branch indicators and limited manpower, customers basically rely on customers to come to the branch for processing. There are few companies that combine their own characteristic analysis and proactive marketing. At the same time, they also lack awareness of product linkage marketing and don’t have many ideas. .

Second, branch employees are relatively older. Through interviews, we learned that leaders of several branches reported that most of the branch employees are old employees and there are fewer young people. This is because old employees are slower than young people in accepting and digesting new things and new businesses. Faced with the new era of credit cards, There are some incompatibilities with the new requirements of business development. For example, some new marketing business opportunities tools cannot be used well.

Four. Some suggestions

First, there is little training and publicity. On the one hand, there is little product training this year; on the other hand, some policy promotions are not in place. The knowledge to be trained and the policies to be promoted are not conveyed to the people in specific needs, and there are also discontinuities in information transmission.

For example, I learned during communication that many bank presidents and account managers don’t know much about DingTalk. They don’t know what new card types are available, what their features are, how to market them, how much the annual fee is, and how many times they can use it for free. Little is known about the annual fees and which card types can be used to apply for package cards. In fact, these have ready-made marketing flyers.

The second is poor customer experience. During the communication, I learned that, for example, the installment plan for customers was originally prompted by the system, and the branch also assigned this business opportunity to the account manager. The account manager called and finally persuaded the customer to come to the branch to handle business, but in the end he was banned due to long-term credit granting. The rejection was not successful, resulting in a very bad experience. They suggested that the system should not prompt customers who knew they would be rejected!

The third is the separation of marketing after the loan. During the communication, I learned that some outlets pointed out that some of them were prompted by the system to apply for cards, and the person in charge had only met them once. At the same time, the person in charge also followed the prescribed actions, but in the end there were overdue delinquencies. , but they need to collect and be responsible, which will definitely dampen their enthusiasm. They suggested whether the collection team of the branch can be responsible for this form of incoming documents.

Fourth is the reminder limit for customers to take a number. During the communication, I learned that for customers who are prompted to apply for a card in advance, outlets generally report that customers can see the limit if they go to get the number. If the limit is low, the customer may not apply immediately. If the limit is high, But in the end, not so many were approved, and customers came to complain. They suggested that the call machine should not prompt the quota.

Fifth, there is little credit card activity. If pre-prompt is the first step for customers to apply for a credit card, then credit card activities are the last step for customers to activate and use their credit cards. They suggest that more credit card activities be carried out in multiple stores and regions.

Credit Card Survey Report 2

More than 70% of card holders are holders

The survey results of the "China Banking Industry" magazine on card holders showed that 31% The interviewed customers hold 2 credit cards, 29.6 hold 1, 20.6 hold 3, and 8.0, 5.8 and 4.8 hold 4, 5 and 6 or more credit cards respectively. .

Statistics on the number of active cards corresponding to the number of cards held show that the number of credit cards frequently used by the interviewed customers usually remains at 1-2. 47.2% of customers often use 1 credit card, while 36.4% of customers often use 2 credit cards, 11.8% of customers often use 3 credit cards, and 11.8% of customers often use 4, 5, and 6 or more credit cards. are 3.2, 0.6 and 0.8 respectively.

The more credit cards you use, the more you use them

The annual "China Credit Card Industry Development Blue Book" released by the China Banking Association shows that the active rate of bank credit cards in 2013 was 57.8, and in 2014 The active rate of bank credit cards is 58.7. Although the active rate is increasing year by year, the growth rate is slow compared with the growth rate of card issuance. There is a close relationship between the active card rate and the profitability of the credit card center. The industry once calculated that for a bank's credit card department, 1.5 million active cards are the basis for operations, and 2 million to 2.5 million can guarantee revenue and expenditure. Balanced, with more than 3 million cards, the revenue-generating ability of the credit card department will continue to be guaranteed.

When banks conduct statistics on card issuance volume, if credit cards cannot be used frequently by users, then such statistics on card issuance volume are of little significance. It is not difficult to see why some banks have a large volume of card issuance, but The reason why credit card centers are unable to achieve profitability is that there are many idle cards and zombie cards among the credit cards issued.

So which types of credit cards are favored by consumers? We can find out some details from the following data.

Consumers favor high-limit cards

The survey shows that 37.4% of consumers choose to use their credit cards frequently because of the high limit. On the one hand, high limits make it easier for consumers to stimulate strong consumption desires when using credit cards, but on the other hand, for banks, the potential risks are also constantly increasing.

How to grant attractive quotas, deeply explore the potential value of customers, and control risks within a controllable range is something that banks should consider and grasp.

Discounts activate credit card swiping motivation

The survey shows that among consumers who activate credit cards, 53% do it mainly because of card swiping discounts, and 24.8% do it because of card opening rewards. Among consumers who continue to use credit cards, 34.6% said that credit cards that are opened and used frequently have the advantages of many discounts and no annual fees.

Based on the two main reasons for activating credit cards and continuing to use credit cards, we can conclude that customers care more about the benefits that credit cards bring to them. For example, if the limit is higher, the efficiency of consumers' fund utilization will be lower. Greatly improved, and card opening rewards and consumption discounts are the consumption experience that consumers value very much when using credit cards. When you hold multiple credit cards in your hand, the key to choosing which card to activate and use depends on which bank's The discounts are more substantial, the credit limit is higher, and the repayment is more convenient.

Credit card consumption has become a lifestyle habit

Data show that the proportion of consumers who must swipe their credit cards for every purchase has reached 41, and the average number of consumers who swipe their cards twice a week is 26. The average number of consumers who swiped their cards once a week accounted for 19, and the average number of consumers who swiped their cards once a month accounted for 11. The total proportion of the first three reaches 86, indicating that credit card consumption has become a life habit.

Instalment repayment receives a cold reception

In the credit card market, card swiping fees are the main source of income from my country’s credit card business, but this income has the most basic requirements for active card size. As profits from card processing fees are compressed, credit card installment business has become a profit growth point for commercial banks.

However, the survey results are not so optimistic. Data on the frequency of installments with commonly used cards by consumers show that 53% of consumers have never had installments, 20% of consumers have an average of one installment every year, and 12% of consumers have an average of every installment. The installment is once a month, and 10% of consumers make an installment every quarter on average.

Although banks value card installment business, consumers are not very interested. According to the survey results, there are five main reasons that hinder consumers from installment business. 44% of consumers believe that bank rates hinder their credit card installment plans, 18% of consumers believe that the credit card installment process is cumbersome, 13% of consumers believe that the scope of application hinders their installment plan, 11% of consumers believe that product prices hinder their installment plan, and 7% of consumers believe that the credit card installment plan is hindered by their credit card installment plans. Those who believe that the variety of goods hinders their staging.

Among the above five major reasons, rates and operating procedures account for the highest proportion. There is an obvious contradiction between consumers' expectations for interest rates and the profit points that banks hope to achieve.

Timely reminders are needed when the repayment date is approaching

Late repayment is a topic that often arises between banks and consumers. This survey focused on repayment time, repayment methods, interest calculation methods, charging standards, etc.

With the rapid development of online banking and mobile banking, a large proportion of consumers use online channels to repay their loans. Data show that the proportion of consumers using mobile banking, online banking, and third-party payment for repayment are 28, 23, and 12 respectively; the proportion of consumers using bound debit cards for repayment is 19.

Advanced repayment tools have not effectively curbed the overdue rate of credit card repayments. The latest data released by the Central Bank [Weibo] show that in the second quarter of 2015, the total outstanding credit card credit card overdue for six months was 33.733 billion. yuan, a month-on-month increase of 17.65.

The data shows that 57% of consumers said that the main reason for overdue credit card repayment was forgetting the repayment date, 29% of consumers said that the balance of the associated card was insufficient, 12% of consumers said that the main reason for late payment of credit cards was due to obstacles in transfer payment, and 2 is for other reasons.

During the reporter’s investigation, some consumers reported that the difference between the statement date and the repayment date of some banks is nearly half a month, and there is no reminder when the repayment date is approaching, which is the main reason for overdue repayment. reason.

In this regard, 39% of consumers believe that the bank’s repayment reminder date is 5 days, 34% of consumers believe that the bank’s repayment reminder date is 3 days, and 17% of consumers believe that the bank’s repayment reminder date is 3 days. The date is 2 days, 8% of consumers believe that the bank’s repayment reminder date is 1 day, and 2% of consumers believe that the bank’s repayment reminder date is 4 days.

In addition to the repayment reminder time, some consumers suggest that the bank’s reminder content should state the total repayment amount, the amount repaid and the outstanding balance, so that consumers can understand their repayment status in a timely manner. In addition, time tolerance repayment is also considered by most consumers as a reasonable repayment method.

Credit Card Research Report 3

Like last year, NetEase Finance continued to investigate and count the credit card fees and services of major banks this year. This year, NetEase Finance counted the annual fees, Card loss and replacement fees, bill penalty interest, and the "tolerance and time tolerance" regulations that will be implemented from July 1 this year.

1. Annual fee

NetEase Finance has made statistics on the annual fees of RMB standard cards of major banks this year. Compared with last year, the annual fee rules of each bank have not changed. The most expensive It is 180 yuan/card/year from Shanghai Pudong Development Bank, and the lowest is 40 yuan/card/year from Bank of Ningbo and Guangfa Bank. There are 8 banks with annual fee standards of 100 yuan/card/year.

However, due to the vigorous promotion of credit card business by various banks and the consumer habits cultivated over the years, various banks have still maintained the free annual fee for credit cards in previous years, as long as the cardholders swipe their cards during the year. If the consumption reaches a certain number of times or a certain amount, the annual fee for the current year or the following year will be waived.

2. Card loss and replacement fee

Since ordinary consumers will also handle the card replacement business when reporting the loss of their credit card, the cost of card replacement actually becomes the cardholder's loss report. cost. This year, when NetEase Finance adjusted the loss reporting fee, it combined the loss reporting fee and card replacement cost announced by the bank into the total loss reporting and card replacement fee.

Statistics found that Industrial Bank has the highest fee for reporting card loss and replacement, which is 70 yuan; while Industrial and Commercial Bank of China has the lowest fee, which is 20 yuan.

3. Tolerance, time tolerance and penalty interest

According to the notice requirements of the China Banking Association, starting from July 1, 2013, all member banks must provide customers with credit cards " The "Tolerance and Time Tolerance" service allows cardholders to have a certain grace period or to pay off small balances when repaying. Statistics show that, with the exception of ICBC, all other banks grant cardholders a certain "tolerance and time limit" in accordance with regulations.

Since ICBC only uses the unpaid portion as the base to calculate the interest when charging cardholders’ credit card bills that are not repaid in full instead of “full penalty interest”, the bank stated that it will not charge interest for the time being. Provide "tolerance and time tolerance" service. The so-called full penalty interest means that when the cardholder fails to repay the entire amount of the current bill, the interest is calculated based on the entire bill amount and the number of days each consumption is recorded in the bill period as the interest calculation period. According to a survey by NetEase Finance, just like last year, except for ICBC, all other banks still implemented full penalty interest.

Except for Industrial and Commercial Bank of China, other banks have already provided "tolerance and time tolerance" services. Among them, the longest tolerance time is China Construction Bank. CCB gives cardholders a basis for the final repayment deadline of their bills. The bank provides a 5-day repayment grace period, the shortest is 2 days for Agricultural Bank of China, and 3 days for other banks. In terms of tolerance, most banks provide a tolerance of 10 yuan. That is, if the cardholder's current bill amount is less than 10 yuan, the bank will consider it to have been fully repaid, without charging interest. Automatically rolled to the next bill. There are four higher ones: Agricultural Bank of China's standard is 10 yuan of the bill amount, with a maximum of 100 yuan for regular cards and 200 yuan for gold cards; China Everbright Bank and Nanjing Bank's standards are also 100 yuan; when the bill amount is large, Bank of China's standard is The highest is 1 of the bill amount and the lowest is 10 yuan. There is no upper limit.

Credit Card Research Report 4

Americans rely on credit cards to live their lives. To this day, this sentence is still not outdated. Wind data shows that the average American holds 2.9 credit cards, which is about ten times the number of credit cards held by China in the first quarter of 2016 (0.3). Moreover, there are obvious differences in the consumption habits of the people of the two countries: 70% of Americans are willing to bear interest and choose to repay in installments; while data from Wacai Credit Card Manager shows that only about 30% of domestic users are willing to bear interest and choose to repay in installments.

“This is mainly determined by the user’s saving habits and awareness of early consumption.

"As Chinese people's awareness of advance consumption has increased in recent years, especially the post-80s and post-90s generations who have become more accepting of "enjoy now and pay later", China's credit consumption market is expected to further develop.

However, specifically in the credit card market, China's per capita credit card holdings have declined slightly, and the penetration rate of credit cards has still failed to increase. Jin Zhong believes that new Internet-based payment and consumption methods such as mobile payment and consumer finance have risen rapidly in recent years, and are expected to rise. Some of the incremental credit card users are attracted by Internet finance.

"Consumption in advance" expands the credit market

Money is not everything, and sometimes credit cards are needed. However, if consumers are not free. If you pay off your credit card bill in full within the interest period, you will have to pay high interest on the balance, with interest rates ranging from 9 to 30.

According to statistics on the repayment habits of overall US residents, nearly 70% of US residents. There is no habit of paying off credit card balances at once, and nearly 30% of consumers only repay the minimum repayment amount or slightly higher than the minimum repayment amount, and pay high interest fees for this.

But in China. In the credit card market, although the credit scale has maintained a high compound growth rate of 24% in the past two years, people's consumption habits have not yet completely changed.

Taking the past six months as an observation period, Wacai Credit Card Manager found that only 30%. Users are willing to bear interest and repay in installments. And unlike nearly 30% of consumers in the United States who "only repay the minimum repayment amount or slightly higher than the minimum repayment amount," only 2% of users in China are willing to bear high interest rates.

Experts analyze that this is related to Chinese residents’ saving habits and awareness of early consumption. As savings habits change and awareness of early consumption increases, the entire credit market will expand.

Saving habits will expand. In terms of income, according to statistics from the International Monetary Fund, China ranks third among the ten countries and regions with the highest income savings levels. Since 2008, Chinese residents’ savings have increased by 35 trillion. In 2015 alone, China’s residents’ savings increased by 35 trillion yuan. The amount of savings increased by more than 4 trillion yuan.

The United States is in huge contrast, becoming one of the countries with the lowest savings during the same period. According to the aforementioned statistics, more than 62% of Americans have insufficient savings in their savings accounts. Thousands of dollars, and even one-third of them have no savings account at all. It was not until after the global financial crisis in 2008 that Americans gradually increased their emphasis on savings. Credit card debt needs to be dealt with in the form of installments or minimum payments, from which the card issuer also earns interest income. "Experts said.

In terms of awareness of advance consumption, young people represented by those born in the 1980s and 1990s pay more attention to the quality of life, and their consumption patterns have begun to change from conservative consumption to advance consumption.

A survey among urban youth showed that 57% of the respondents said they "dare to use tomorrow's money" and 48% said they "will not worry about debt consumption". It is foreseeable that as the age structure changes continue, Consumers are migrating to those born in the 1980s, 1990s and even the 2000s, and the demand for “enjoy first, pay later” will also continue to expand in the future.

Consumer finance is taking over the credit market

However, the per capita number of credit card holders in China has declined slightly, and most banks still face the problem of failure to increase credit card penetration.

In these years, residents’ savings habits have changed and their awareness of early consumption has increased. The year coincided with the rapid development of China's Internet finance. The latter had more diverse scenarios and lower thresholds, quickly taking away some of the credit share. Those expected incremental credit card users were "intercepted" by Internet finance.

For example, "JD Baitiao" and "Tmall Installment" have been launched one after another. Individual consumers can enjoy the credit service of "consume now and pay later" without using a credit card. The latter has largely replaced In addition to traditional credit card functions, there are also mobile Internet products on the market that focus on establishing, protecting, and increasing credit for ordinary users, such as Wacai Credit Card Manager.

At the same time, the threshold for many consumer financial products has been far lower than the application threshold for credit cards, benefiting more groups and fields; thirdly, deepening specific consumer financial products in different scenarios can provide specific interest rate concessions and other privileges. These are all Unmatched by current credit cards.

The "China Mobile Internet Consumer Finance Industry Research Report" released by a third-party research institution shows that the transaction scale of China's Internet consumer finance market exceeded 100 billion yuan in 2015, compared with 6 billion yuan in 2013 and 183.2 billion yuan in 2014. billion, with a growth rate of over 200. It is expected that this number will maintain rapid growth in the next few years, reaching a level of 3.3 trillion yuan by 2019.

It can be said that this is a key challenge encountered by China’s credit card development after thirty years of development. On the one hand, China's credit card industry has experienced problems such as being too extensive and experiencing severe homogeneous competition; on the other hand, offline consumer commission income from bank credit cards has shrunk significantly due to the rise of consumer finance.

Some credit card professionals have analyzed that under the background of the central bank's loosening of credit card pricing rules, various banks will conduct refined operations on credit cards in the future, and the design of product functions may also be more diversified. While striving to gain a foothold offline, we must further embrace the Internet and compete with consumer finance for online users.

“The credit card business is closely integrated with electronic channels and Internet technology, and has natural advantages in improving financial coverage and developing inclusive finance.” Cao Yu, vice chairman of the China Banking Regulatory Commission, also wrote an article at the end of last year, saying that credit cards use the Internet to Financial services can be provided conveniently to a wider range of people and regions.

Where can I find my personal credit card report? I want to know about it

Personal credit reports can generally be checked through the credit card column in the bank's mobile banking, where you can check the credit card and consumption records in the recent time period. Or follow the bank's official account and select a credit card to check the bill. In addition, there are no nearby bank branches, so you can check it by bringing your ID card and bank card to print out your statement. Another convenient way is to search for card reviews on WeChat, enter the information required for the query, etc., and you will get a corresponding credit card consumption report.

Does the credit card used limit in the credit report refer to the bill amount or the repayment amount?

The used amount refers to the net amount you have consumed (the amount you should repay).

The information recorded in personal credit reports includes the following categories:

First, basic personal information, including name, certificate type and number, mailing address, contact information, marital status, and residence information , career information, etc.;

The second is credit transaction information, including credit card information, loan information, and other credit information;

The third is other information, including inquiry records, etc.

It should be pointed out that a personal credit report is only a record of personal credit transaction information and a record of objective facts.

Extended information:

1. Inquiry report

The basic rights of individuals as the subject of credit reports. The Credit Information Center of the People's Bank of China can provide individuals with personal credit report inquiries. Serve.

Citizens can inquire at the local branches and credit reporting centers of the People’s Bank of China. When inquiring about your personal credit report, you only need to bring the original and copy of your valid ID. The copy should be left with the inquiry agency for reference.

When making inquiries, you must also truthfully fill in the personal credit report inquiry application form.

2. File an objection application

Citizens who find that the contents recorded in their personal credit reports are incorrect can file an objection application.

When filing an objection application, you must go to the site in person to file the objection application. You only need to bring the original and copy of your valid ID. The copy must be left with the inquiry agency for reference. When making inquiries, you must also truthfully fill out the Personal Credit Report Personal Objection Application Form.

You can also entrust another person to file an objection application. The agent should bring the original and copy of the valid identity documents of the principal and the agent, the principal's authorized inquiry letter, the notarized certificate of the authorized power of attorney, or the principal's personal information for the past week. Credit report.

If citizens still have objections to the objection handling results, in addition to reporting and filing a lawsuit with the credit reporting department of the People's Bank of China, they can also apply to the credit reporting management department of the local People's Bank of China to issue a personal statement on their personal credit report. .

Baidu Encyclopedia-Personal Credit Report

That’s it for the introduction of credit card usage report.