On May 6, 2020, talk show actor Chi Chi (formerly known as Wang Yuechi) posted a long post on social media, accusing CITIC Bank Shanghai Hongkou Branch of "infringing on citizens' personal information", triggering public opinion ferment. In order to calm public opinion, China CITIC Bank issued a letter of apology, punished relevant employees, and fired the branch president.
On March 19, 2021, a fine issued by the Consumer Rights Protection Bureau of the China Banking and Insurance Regulatory Commission showed that CITIC Bank was fined 4.5 million yuan for four violations.
Compared with CITIC Bank’s “hand-tearing” in the pool, since 2018, CITIC Bank has “fished” to upgrade its platinum card, thereby secretly deducting the 2,000 yuan annual fee. However, it did not encounter "stubbornness" like Chizi?
Recently, a friend complained to the inspector that China CITIC Bank’s credit card was really “cheap”. The annual fee for a 5,000 yuan limit was 2,000 yuan. It took 3 months to find out. I called the CITIC Bank Credit Card Center and the customer service processed the refund half an hour later. CITIC Bank wants to steal 2,000 yuan in annual fees, so bet you can’t find it or passively accept it.
It is worth noting that what happened to the inspector’s friend was not unique. Some netizens posted feedback on the Black Cat platform. In April 2018, when the customer service of China CITIC Bank Credit Card Center asked me to upgrade my platinum credit card, they did not inform me that there was an annual fee of 2,000 yuan. If it is not activated, my annual fee of 2,000 yuan will be deducted, and the record cannot be found on the App bill. Later I switched from customer service to current billing.
Around December 30, 2019, Teacher Zhang received the credit card, but it was not activated. Teacher Zhang said that the staff who handled his credit card also called him to tell him about recent promotions and urged him to activate the credit card as soon as possible, but he did not need it at the time, so he never activated it. Until April 10, 2020, Mr. Zhang received a bank statement from his CITIC Bank credit card, reminding him to repay 2,000 yuan that month.
On May 1, a netizen posted that he received a call from the China CITIC Bank Credit Card Center on March 31 this year, requesting to upgrade his credit card. I said I wanted to upgrade, but the China CITIC Bank Credit Card Center did not tell me that an annual fee of 2,000 yuan would be deducted immediately after the upgrade. My credit card limit is 5,000 yuan. CITIC Bank deducted 2,000 yuan, are you crazy?
When I learned that the annual fee of 2,000 yuan would be deducted, I said I would take the initiative to pay off the credit card balance and cancel the card replacement. The customer service of China CITIC Bank Credit Card Center said that my annual fee will be deducted in May, and the annual fee of 2,000 yuan will be deducted from April 1, 2023. The netizen said that he requested the CITIC Bank credit card to refund the annual fee of 2,000 yuan and cancel the credit card. If there is no refund, I will file a complaint with the China Banking and Insurance Regulatory Commission.
On June 13, another netizen posted feedback. Two days ago, he received a call from China CITIC Bank's credit card customer service, saying that my credit was good and he had been upgraded to a platinum card. He also said that the platinum card has various benefits, but did not mention that there would be an annual fee of 2,000 yuan. He tempted me to say "yes", and then directly deducted the 2,000 yuan annual fee from me without receiving activation of the card. This behavior of China CITIC Bank has seriously damaged my trust in the bank, and I require a refund of 2,000 yuan and an apology.
The inspector noticed that the service price page of CITIC Bank’s official credit card website shows that the annual fee for ordinary cards is up to 180 yuan, the annual fee for gold cards is up to 380 yuan, and the annual fee for platinum cards and above is 20,000 yuan.
Ordinary cards: 100-180 yuan for the main card, 50-100 yuan for the supplementary card. Within 30 days after the issuance of an ordinary card, swiping the card or withdrawing cash once (no limit on the amount) will waive the first-year annual fee; swiping the card or withdrawing cash 5 times (no limit) in the first year will waive the annual fee for the next year; swiping the card for consumption or withdrawing cash 5 times in the following year The annual fee for the third year is waived for three times (unlimited);
Gold Card: RMB 200-380 for the main card and RMB 100-200 for the supplementary card.
Within 30 days after the gold card is issued, the first-year annual fee will be waived if the card is swiped or cashed out once (no limit on amount); if the card is swiped or cashed out 5 times, the annual fee for the next year will be waived
During the reporting period, CITIC Bank achieved net fee and commission income of 35.87 billion yuan, an increase of 7.034 billion yuan or 24.39% over the previous year, accounting for 17.54% of the net operating income, an increase of 2.73 percentage points over the previous year. Among them, bank card handling fees increased by 1.76 billion yuan, an increase of 11.96 over the previous year, mainly due to the increase in card swiping fees.
As of the end of 2021, CITIC Bank had issued a total of 101.3239 million credit cards, with 8.7061 million new cards issued during the reporting period; the credit card balance was 527.742 billion yuan, an increase of 42.51 billion yuan from the end of the previous year; in 2021, CITIC Bank credit cards The transaction volume was 2,780.135 billion yuan, a year-on-year increase of 14.05%; credit card business income was 59.128 billion yuan.
As of the end of 2021, the balance of non-performing credit card loans of China CITIC Bank was 9.65 billion yuan, with a non-performing ratio of 1.83, a decrease of 0.55 percentage points from the end of last year.
In sharp contrast with the credit card business, as of the end of 2021, the balance of non-performing loans of China CITIC Bank's personal loans (excluding credit cards) was 9.769 billion yuan, an increase of 5.52 yuan from the end of last year, and the non-performing rate was 0.66, which was 0.66. It dropped by 0.01 percentage point at the end of last year. Related questions and answers: