Fan Wenyi XX Sub-branch has been paying attention to strengthening information work, constantly enhancing the initiative of work, focusing on the work center of the head office, working hard on "key points, highlights and difficulties", conscientiously doing a good job in editing, writing and reporting information, and submitting information materials in a timely, accurate and comprehensive manner. This year's bank information work is summarized as follows, please give your guidance.
1. Fully understand the importance and necessity of information work ideologically
Information work plays a mouthpiece role in sub-branches. It is the basis for the leaders of the head office to understand the work of sub-branches and the intermediary for the employees of sub-branches to understand the principles and policies of the head office. Therefore, we deeply realize the importance of information work in daily work, always pay close attention to the work dynamics and spirit of the head office, do a good job summary, reflect the information of employees in a timely manner, constantly improve the quality of information preparation, and report it to superiors in a timely manner.
the leaders of p>xx branch attach great importance to information work and do a good job in this work with new ideas and new ways. In order to improve the pertinence, depth and breadth of information and do a good job in information work, the sub-branch set up an information working group led by the office and attended by relevant personnel from the credit department, marketing department and sales department. Timely convey the central work and program of activities of the Head Office in different periods, organize regular special discussions, carefully compile and edit the activities, pay close attention to the ideological status of employees, actively cooperate with the Head Office to do every activity well, and at the same time feed back the opinions and suggestions of employees to the Head Office in a timely manner, so as to play a good role as an information dissemination platform.
Second, pay attention to improving the quality of information work
If information work is carried out well and with high quality, it will provide convenience for us to understand, analyze and solve problems, otherwise it will lose the meaning of work. The information work of xx Sub-branch is carried out closely around the central work of the Head Office in different periods, and the reported materials can truly reflect the actual implementation or development of a policy, measure or activity; Really achieve the purpose of promoting the work. We forwarded all the documents issued by the Head Office and each issue of xx Bank to employees in time, and organized everyone to seriously study the key points and requirements of information submission by the Head Office in the recent period, and submitted relevant manuscripts in a targeted manner; For the manuscripts submitted to the head office, we should not only check the words, but also check the policies, and also carefully check the relevant situations, facts and data. Strive to make the reported materials more accurate and timely, and provide real and reliable basis for the decision-making of higher authorities.
III. Stimulate the enthusiasm of employees through information work, and create a good working atmosphere
In xx years, XX sub-branch has made certain achievements in both business development and civilization creation, and has been rated as one after another, and a large number of advanced individuals, entrepreneurial pacesetters, service stars and so on have emerged. Some of these advanced figures work overtime, don't shout bitterness and tiredness, and contribute silently; Some are determined to forge ahead, dare to innovate and achieve brilliant results; Have a plenty of conscientious, enthusiastic service, won praise. There are many temptations in the work of a bank. Without a certain belief, the balance of the soul will fall. This belief is that some things cannot be measured by money, such as reputation. In the sales department, the girls in the savings box once found black bags when they were cleaning up the counter after work. They waited and waited until it was dark and the customers who looked back for them. When seeing the things in the bag intact, customers thought of thanking them with material things, which they politely declined; The comrades in the accounting cabinet handled the remittance for customers to solve the problem, and the customers posted the letter of commendation at the gate; Comrades in the credit department fought for a loan for their customers, but their legs were broken and their mouths were worn out. The business volume of xx Sub-branch is increasing day by day, and the benefits are improving step by step. Who can say that there is no credit for these employees? And these bright spots are undoubtedly the material. We have grasped these bright spots and accumulated these materials, and compiled a series of touching and real and typical manuscripts. For example, in connection with the xx activities carried out by the Head Office, we have published many manuscripts such as xx in xx Bank, which was also rated as a major suggestion award by the Head Office. xx Sub-branch has widely carried out typical activities and learned advanced activities among employees, thus forming a good atmosphere of striving for Excellence in the industry. Effectively promoted the development of each top business.
in the future information work, we should make persistent efforts, learn from the good practices of other branches and make a good work plan, so as to promote our work. At the same time, we should also strengthen information exchange with the head office and branches, broaden our horizons and learn from experience, so as to better compile and distribute information.
summary of bank information publicity
In order to conscientiously implement xx and xx of China Banking Association, further strengthen the education and publicity of basic financial knowledge, and effectively protect the legitimate rights and interests of banking consumers, the Bank launched the "Popularizing Financial Knowledge for Miles" consumer rights protection publicity service month of Huishang Bank from xx to xx. The activities are now reported as follows:
1. Earnestly carry out
(1) Publicity at outlets
During the activities, the Bank actively used its business outlets to carry out publicity. First, through the electronic display screen, the words "Huizhou Merchants Bank Popularizes Financial Knowledge for a Miles of Activities, Consumer Rights Protection Publicity Service Month" are displayed; Second, open up an activity exhibition area, put up publicity materials such as monthly exhibition stands and folding pages of publicity services, and publicize the service charge price standard, complaint hotline (xx), rights and obligations of consumers and other aspects related to the protection of consumers' own rights and interests in prominent positions in business outlets. The third is to arrange the lobby manager to publicize financial knowledge and consult related businesses for the vast number of consumers who come to our bank for business.
(II) Seriously organize concentrated publicity day activities
According to the requirements of the activities, X is the day of concentrated publicity, and the Bank requires all branches to arrange outlets to carry out one-day concentrated publicity activities. The branches participating in concentrated publicity set up publicity desks around the outlets, put up publicity materials and theme X-stands, set up business information desks, and arrange publicity commissioners to charge the Bank for services, complaint acceptance channels and handling procedures, consumer rights and obligations, bank wealth management and various types.
(iii) Strengthen compliance sales and build a long-term mechanism for consumer rights protection
Consumer rights protection runs through the pre-sales (R&D), in-sales and after-sales links of our products and services. In the process of product design and research and development, the relevant risk warning clauses such as possible risks are listed in the product sales contract or agreement. In product promotion and sales, product sales staff inform customers of risks, remind customers to read the risk clauses listed in the contract or agreement, and ask customers to keep the words "I fully understand the possible risks and the losses caused by them" on the basis of fully understanding the business risks, so as to prevent consumers from buying blindly without knowing the product risks, and implement and protect consumers' right to know, independent choice and fair trade. In the after-sales link, customers' opinions and suggestions on the use of products and services are collected through customer satisfaction surveys and other ways, which is an important realistic basis for the optimization and improvement of the Bank's services. The sales compliance of sales staff is included in one of the important inspection contents of the special inspection of retail business of our bank, and it is used as the evaluation index of "management and internal control" of our bank, which is evaluated annually.
during the publicity service month, on the basis of the above work, the Bank asked all branches to strengthen supervision and management, intensify unannounced visits to daily services, especially pay attention to the inspection and visits to the risk disclosure and the publicity of consumers' rights and obligations in the sales process of products and services, and report the findings that the product risk disclosure and the publicity of consumers' rights and obligations are not in place together, and incorporate them into the personal performance appraisal of employees.
(iv) extensive study and training on consumer protection knowledge in various forms and channels
branches have studied and trained xx in various ways according to the requirements of the activity plan. First, focus on learning and training. For example, xx Branch listed it as one of the important learning contents of new employees' induction training, and invited the leaders of local banking supervision branches and consumers' associations to give a mobilization speech for all participants. The second is to establish a "regular meeting system" to carry out daily continuous learning. Branches make use of the morning meeting, evening meeting and weekly meeting of branches to incorporate the knowledge of consumer rights protection into one of the key learning contents of regular meetings, and conduct daily learning, and a long-term learning mechanism of consumer rights protection knowledge is initially established.
summary of bank deposit publicity activities II
Under the correct leadership and organizational arrangement of the People's Bank of China, in accordance with the spirit of xx, the Bank carried out the special publicity activities of xx for X months from xx to XX, and after hard work, the special publicity activities were successfully concluded. The specific summary of relevant special publicity activities is as follows:
1. Study hard, Improve ideological understanding
The Bank has carefully studied the spirit of xx, improved its ideological understanding, and fully realized that the construction of social credit system is of great significance for improving public credit awareness, promoting the development of financial business, promoting local economic and social development and building a harmonious society. To this end, strengthen leadership, set up a leading group for special publicity activities of the Regulations on Credit Management, formulate a special publicity program, and carry out special publicity activities in a down-to-earth manner in order to achieve practical results of special publicity activities and promote the construction of social credit system.
2. Carefully organize and carry out activities in a down-to-earth manner
According to the spirit of special publicity activities and the special publicity activities plan, the Bank has carried out activities in a down-to-earth manner, focusing on six aspects: First, refining the publicity content, mainly publicizing the significance of the application scope of regulations, the collection supervision system, credit reporting institutions, credit reporting business rules, the rights and interests of credit reporting information subjects, the basic database of financial credit information and the promulgation of regulations to the construction of social credit system. The second is to hang "comprehensively implement the regulations on the management of the credit information industry and promote the standardized and healthy development of the credit information industry" outside the business hall. Propagandize slogans, create a strong atmosphere of special publicity activities, and make the public raise their awareness and actively participate in the construction of social credit system. The third is to set up publicity boards and materials in the business hall to introduce the significance of the construction of social credit system in detail, so that the public can know what the construction of social credit system is and how to carry out it. The fourth is to set up consultation points, designate special personnel to be responsible for answering the public's consultation on the construction of social credit system in detail, enhance the public's sense of responsibility in the construction of social credit system, and promote the pace of social credit system construction. The fifth is to hold a bank-enterprise symposium to publicize the necessity of building a social credit system to business leaders and financial leaders, and to improve their integrity awareness, so as to jointly develop the social credit system. Sixth, strengthen communication with local media, make special reports on the development of social credit system, expand the influence of social credit system construction, and make the whole society pay attention to and actively participate in the construction of social credit system.
3. Work hard and achieve good results
This special publicity activity, the Bank hung X slogans, set up X publicity boards, received xx public consultations, held X bank-enterprise symposiums and made X special reports by local media, which achieved good results and promoted the in-depth development of social credit system construction.
our bank has worked hard and achieved good results in special publicity activities, effectively promoting the construction and development of social credit system. In the future, the Bank will further strengthen the publicity work on the construction of social credit system, raise the public's awareness of honesty, and make greater contributions to promoting the construction of social credit system and accelerating local economic and social development.
summary of bank information publicity work fan wensan
according to the requirements of the notice of provincial and municipal associations on "popularizing financial knowledge for thousands of miles", October was the "publicity month of diversified services of electronic banking", and Dazhu Association actively carried out related activities, opening activity areas in or around the outlets under its jurisdiction to deal with risky businesses such as card security, online banking, mobile banking, telephone banking, ATM use and telephone fraud. The activities of "Electronic Banking Diversified Service Publicity Month" in October are reported as follows.
1. Organization of activities
(1) Fully prepared and deployed in advance. Dazhu Associated Press arranges and compiles e-banking related publicity materials in advance, and makes banners, publicity display boards, telecom fraud prevention manuals, e-banking product publicity leaflets, etc., and requires business outlets to print and place them in appropriate locations for customers to read, so as to prepare for the publicity month.
(2) Close coordination with local departments. Communicate with urban management and other departments in advance, negotiate and publicize the venue needed for the day, and set up a booth in front of the business outlets, which has won strong support from local departments.
(3) linking the media, strengthening publicity and creating an atmosphere. In this concentrated publicity month, Dazhu Associated Press stepped up its publicity efforts, actively contacted local TV stations, followed up the whole publicity activities, gave full play to the role of the media, and showed our good image in popularizing financial knowledge.
II. Activities
First, do a good job in promoting the positions of outlets. Since the diversified service activities of e-banking, Dazhu Associated Press has taken outlets as land acquisition, and used electronic publicity media such as LED scrolling screen, electronic poster screen, ATM display screen and LCD TV to scroll and broadcast information of various e-banking products. In the business hall, counter window and other eye-catching positions where customers handle business, put up publicity boards and post all kinds of publicity materials to prevent telecom fraud to improve customers' awareness of preventing e-banking risks; At the same time, on the opening day of Dazhu Union's small business financial service center, taking advantage of the popularity of that day, it introduced the service features of online banking, telephone banking, mobile banking, self-service banking and other electronic channels of rural credit cooperatives to the people in the past to help customers use the electronic banking of rural credit cooperatives correctly. In addition, Dazhu Union took advantage of the waist drum team invited by the opening ceremony to parade the electronic banking leaflet to the streets and alleys of Zhucheng, further expanding the publicity scope.
the second is to carry out the "credit card courtesy" activity. In order to effectively improve the utilization rate of credit cards and POS machines, promote the development of electronic banking business of xx Rural Credit Cooperative, and publicize the diversified payment and settlement channels of electronic banking of rural credit cooperative, Dazhu Union launched the "Food on the Tip of the Tongue" card-swiping courtesy activity in the publicity month of diversified services of electronic banking. The gift-swiping activity * * * attracted xx merchants to sign up for the event, which was well received by merchants and customers. xx gifts were sent out in total, and the amount of credit card swiping exceeded xx million yuan.
the third is to promote the theme of e-banking. On xx, X month, Dazhu Union organized propagandists to set up booths, pull banners and hold publicity materials in Huangge Square, where the traffic in the city is concentrated, to explain the electronic banking products and payment and settlement channels of rural credit cooperatives to the past people, focusing on the characteristics of online banking, mobile banking, POS machines and EPOS machines of rural credit cooperatives, as well as the differences in handling business through various electronic service channels. Many people stopped at the booth and asked for publicity.
the fourth is to carry out e-banking experience activities. In order to let customers further experience the diversified services of rural credit cooperatives and e-banking, from xx to xx in X month,