Ideological and political performance in personal banking work summary 1

After a month's internship, I began to get out of the ignorant state, gradually became familiar with the banking business process, understood all kinds of banking business, and gradually integrated into the intense work under the careful guidance of my master. This month's internship is an important transition from a student to the workplace, which has helped me a lot and laid a solid foundation for my future work.

The life of _ _ branch is very busy. There is the sound of printers, counting money and stamping in the business hall every day. The endless crowd kept my assistant manager in the small lobby as busy as a bee. I am very grateful to all the experts in the sub-branch, who are willing to take time out of their busy schedules to help me answer questions I don't understand, and are willing to teach their experience without reservation. Thanks to their careful teaching and selfless help, my familiarity with banking business has been greatly improved, which is very important for my internship experience.

I still remember when I first came here for an internship, the leader once asked me if I was tired. Seriously, busy work is really a little tired. But when people are in their place, I am proud of responsibility, because responsibility proves the existence of my own value, just like Liu Bei's great trust in Zhuge Liang. Responsibility is the trust in character, the recognition of ability, a mission and an honor. It is a manifestation of value to perform one's duties well, give full play to one's abilities and overcome difficulties to complete the work. The reward of responsibility for me is not pressure and hard work, but the pleasure of enjoying my work and the happiness after achieving results.

Halfway through the work, I began to understand that no matter how many theories I learned and understood at school, in my new job, the basic things should be started from scratch. Because there are many things that are not in class, you can't touch them. In the bank, every staff member is his own teacher, so he should consult modestly, discover more, analyze and compare more, summarize more, and give full play to his subjective initiative and work enthusiasm. Only in this way can we improve our work and satisfy others. Although I didn't become an all-rounder in a month, I at least learned a lot about banking. Moreover, the position of assistant manager in the lobby can cultivate enough resilience. At work, we often encounter unruly customers or equipment problems.

I didn't know what to do at first, but then I slowly began to learn how to appease customers and how to deal with equipment problems. And the adaptability is improved. Through this internship, I am familiar with and adapted to some basic processes and business operation links of the bank, understand what work is and what work is all about, and also understand some complicated and subtle social interpersonal relationships, so as to do a warm-up exercise for my future social interpersonal communication. At the same time, through this internship, I once again understand my own advantages and disadvantages.

As a new college student, I still have a lot to learn, and I will inevitably make mistakes. But if I make a mistake, I should confess to my leader immediately and ask him to teach me how to correct it. Take the initiative to take responsibility and take the initiative to take responsibility for mistakes. We must never get cold feet or shirk our responsibilities.

A responsible person can do well in any position, and an irresponsible person can't do anything so smoothly. New employees must remember to learn to take responsibility. I am very happy to join the big family of CCB. In the future work, I will, as always, actively learn business knowledge and exercise business skills, ask more questions if I don't understand, consult leaders and masters with an open mind, learn more, practice more and think more, and strive to be a qualified CCB person!

Ideological and political performance in personal banking work summary II

During the internship, under the correct leadership of the bank, I strengthened my study, corrected my work attitude, worked hard in my post according to the bank's work requirements, and sincerely served my customers, so that I successfully completed my work tasks and achieved certain results. The work during the internship is summarized as follows:

First, complete the task and get good grades.

During my internship, as a front-line teller, I set my task as two aspects: one is to do a good job as a front desk teller, and the other is to actively sell bank wealth management products. In the work of the front desk teller, I am careful, legal and legal, and basically achieve zero violations and zero errors; In the sales of bank wealth management products, I actively promote and strongly recommend * * * to sell bank wealth management products 1 10,000 yuan, including funds 1 10,000 yuan, insurance 1 10,000 yuan and bank cards 1 10,000 yuan.

Second, actively expand business and do a good job of new and old customers.

I always set up the concept of customer first in my work. While doing a good job as a front desk teller, don't forget to actively sell bank wealth management products and expand the space of bank wealth management products with customers as the center. In order to attract new and old customers to buy bank wealth management products, we are anxious about customers' needs, think about customers' thoughts, impress new customers with details, and protect old customers with true feelings, and achieved good results. In the process of serving old customers, I carefully introduce relationship marketing, so that old customers can maintain enough confidence and goodwill in our services and products, consolidate their loyalty, encourage old customers to keep buying, and always keep the consistency of information coordination with banks, so as to achieve a win-win situation for both banks and customers. I also use the relationship between old customers to introduce new customers, and take old customers as the chain to drive new customers, thus expanding the sales of bank wealth management products, so that I can not only complete the sales task of bank wealth management products, but also promote the improvement of bank economic benefits.

Third, establish a sense of service and sincerely serve customers.

In my daily work as a front-line teller, I keep the spirit of seeking truth from facts, seeking truth from facts and being pragmatic, perform my duties in good faith, treat customers honestly, provide caring services and enhance my appeal to customers. Put the true feelings into the words and deeds of customers, adhere to the people-oriented, customer-oriented, all for customers, smile seriously, understand and be more enthusiastic in the service process; Start with a smile, always give customers a bright smile, treat customers as friends in good faith, serve with heart, and solve problems for customers; Always adhere to customer-centric, adhere to the interests of customers as the first consideration, sincerely display our high-quality service image, realize sincere service and unlimited care, provide value-added services and care for different customers, and improve customer loyalty.

During the internship, according to the requirements of the bank, I did a good job as a front desk teller, actively sold bank wealth management products, completed the task, and achieved good results. My service attitude and organizational discipline were obviously improved. On the basis of my achievements, I will continue to strengthen my study, improve my work skills and service level, work harder and harder, do my job well, create excellent work performance, and make my due efforts and contributions to the sound and rapid development of the bank.

Ideological and political performance in personal banking work summary 3 pages

Time is short, like running water. I have lived a full and interesting life every day since I started my internship in a bank on. From the initial strangeness to the present familiarity, the leaders and colleagues of the bank gave me great support and encouragement in this process, and with their help, I was able to make continuous progress.

For a job seeker who graduated from a non-banking major, it is both an opportunity and a challenge for me to have such an opportunity to work in a bank. It is true that for a layman who doesn't know much about banking, I have to study from scratch in a unit like a bank in a completely strange field. In the first few days in the bank, getting to know my colleagues here and getting familiar with the working environment here is the first problem I need to solve. In a short time, I got to know everyone and gradually became familiar with everything here. ...

In order to be familiar with all kinds of business and basic knowledge of banks, I have read many books on counter, credit, audit, accounting standards, finance and other business. When I come into contact with some unfamiliar terms and disciplines, I will look up relevant explanations on the Internet. If I really don't understand them, I will ask my colleagues, and everyone will take pains to explain them to me and try their best to expose me to more unfamiliar knowledge.

Professional knowledge alone is not enough, but also excellent professional quality and moral quality. By studying the Code of Professional Ethics Reader, the special rectification work of case prevention and control carried out by credit cooperatives on a regular basis and the spirit of the meeting, I know that as an employee of rural credit cooperatives, I must stand the test, stand the temptation, be as pure as a lotus flower, serve with a smile, behave in a civilized manner, and earnestly fulfill the promise of "shaking hands and making peace and caring service".

As a freshman who has just left college, he will still encounter many problems in his work, including work style and communication with people. During this time, I have made great progress in these aspects, and my psychological state has completely changed from a student state to a social person. I think the reason why I can complete this transformation relatively quickly is inseparable from the good working environment and atmosphere of our Yunzhou information society. In such a harmonious atmosphere, why can't I make progress and improve here?

Summing up these two months, I feel that I have made great progress and learned a lot, although I made many mistakes. I sincerely thank the bank leaders for their concern and colleagues' teaching. The end of the probation period is not really the end, but a new beginning, which is a more severe test for me. I will redouble my efforts to water the thriving tree of rural credit cooperatives with the sweat of youth!

First of all, learn the corresponding basic theoretical knowledge and various documents related to banks.

In the first week of internship, I mainly studied the basic knowledge of counter operation and various documents issued by the People's Bank of China. The lobby manager is the link between customers, senior tellers and account managers. Therefore, first of all, we should learn counter-related knowledge in order to better answer customers' questions, guide customers to handle related business, maintain the order of Datang, reduce the workload of tellers and improve the overall service efficiency.

Second, learn lobby marketing skills from the director and answer customer inquiries.

The director told me to pay special attention to etiquette when working in the lobby. Etiquette is a code of conduct and norm formed by people in communication activities. Managers who deal with customers all day represent the image and reputation of the enterprise, so be cautious in everything. To be a good lobby manager, you must do the following: competent, steady, confident and friendly. Be able to respond quickly to customers' needs, show a calm attitude towards different problems in the lobby, and handle and solve problems tactfully. As lobby managers, we should be able to communicate with customers in a low-key and friendly way, but we should not be passive towards Nuo Nuo. At any time, we should be full of confidence in ourselves.

Third, the harvest and experience of internship

1. Realizing the role change as soon as possible is the primary task faced by a college graduate when he first enters the society. For college graduates, it is unrealistic to want to do a big thing at the beginning, but to start with the smallest work and even repeat those "small" over and over again. This requires us not only to change in action, but also to accept and change psychologically and ideologically, and fully realize that greatness is accumulated from the ordinary.

As the book says, success is the accumulation of hard work. Ordinary people are people who live seriously and have no high expectations. First of all, be optimistic, regard life as an experience of constant struggle, stand the ups and downs of life, and be kind to everything with a tolerant attitude. Always do complex things simply, repeat simple things, do repeated things happily, and do happy things with your heart. If you want to be great, you may not be able to achieve brilliant achievements, because the decisive factor that constitutes greatness is just doing more ordinary things than ordinary people. After realizing this, the role change is no longer a problem.

2. As a lobby manager, you should not only be familiar with business knowledge and financial products, but also strengthen professional ethics and stick to it. Usually at work, the lobby manager is the first person who comes into contact with customers, so his words and deeds will be paid attention to by customers at the first time, which requires him to have too high comprehensive quality to better show the strength and image of the bank. Because many customers consult directly with relevant certificates, and often need the help of the lobby manager to guide the operation of ATM machines, all of which involve the vital interests of customers. Resolutely observing the principle of "keeping secrets for customers" has become the most basic quality and professional ethics of every lobby manager.

As a lobby manager, you must have a keen insight and be able to find the needs and difficulties of customers in time. The customer is God. We must provide timely, complete, thoughtful and enthusiastic service for every customer, but we don't provide uniform service for all customers. We must first quickly judge the needs of customers, and then provide differentiated services. At the same time, the lobby manager must find the customer's problems in time, accumulate analysis, provide constructive suggestions for the bank, continuously improve the service and management level of the bank, improve the performance of the bank, and provide a comfortable environment for employees and customers!

Ideological and political performance in personal banking work summary 4 pages

Time flies, time flies. I have been working in the _ _ branch of Agricultural Bank of China for half a year. In this half-year internship, I have completed two changes. First, I have basically completed the transformation from an ivory tower to a social class, and my role has changed from a book-centered student to a bank employee who can finish his work independently in his post. Second, I have changed my learning methods and methods, mostly in my school life. I am glad that the above changes have been basically completed with the care and love of the leaders and colleagues of the branch. In half a year's time, I have a very in-depth understanding of the daily operation of _ bank and the operating rules of related posts, and I have also gained a lot in business skills, but there are also shortcomings, which are summarized as follows:

First, business skills.

Over the past six months, I have worked at the savings counter most of the time and deeply realized the importance of savings business. It can be said that the savings business is the most basic and important business of the bank, and it is the foundation of all other businesses, which provides a strong support for other businesses of the bank. In the past six months, I knew nothing about personal savings business from the beginning, and now I can complete the operation independently and try to be familiar with the business process. Actively communicate with the old tellers, learn from them with an open mind, and deeply understand the places that should be paid attention to and possible risks of each business, so as to basically ensure that there are no mistakes in the business and no complaints from customers. In my spare time, I have been constantly learning ABC's professional English knowledge, and strive to improve my English listening, speaking, reading and writing level, so as to make communication with foreign customers barrier-free. From the first day of work, I set myself a high-standard and strict work goal: be strict with myself, constantly improve my business skills, constantly expand and expand my business knowledge, serve every customer kindly and efficiently, and become a person with solid basic skills, comprehensive business knowledge and calm service standards. Although the current level is far from this goal, I will stick to it and never give up.

Second, in terms of service attitude

Firmly grasp the spirit of "love my Agricultural Bank and pursue Excellence", and deeply realize that the competition in banking financial services is no longer just the competition of hardware and equipment, but more importantly, the competition of service consciousness and service attitude. This kind of soft power competition can often better reflect the core competitiveness of a bank. In this half-year ordinary work, I am not only full of enthusiasm for my work, but also have a heart for perfection. With persistent spirit, I constantly improve my professional skills and service level, handle every business with a pragmatic and meticulous attitude, receive every customer with a natural and open-minded, kind and tolerant attitude, and contribute to the development of _ Bank with a United and humble attitude, from which I deeply appreciate the charm of service. I realized the true meaning of "customer service as the center" and the importance of "customer is God". Therefore, in my daily work, I always put the service quality into my daily work, firmly remember the requirements of the seven-step teller, standardize the service etiquette, strengthen communication with customers in the specific service process, and achieve zero complaints from customers; I always serve every customer warmly with a heartfelt smile and make them feel more cordial with a sincere and natural smile.

Third, in terms of teamwork.

Although I mainly engaged in the business of personal savings counters in banks in the past six months, gold cards, silver cards and ordinary areas are all involved. Wherever I am, I deeply feel the importance of teamwork. Only effective teamwork can do the most efficient work. For example, there are many businesses in Jinka District, where personal business, corporate business and local financial agents are handled. The daily workload is large, and the amount of each transaction is relatively large. In daily work, the three tellers of our Gold Card have carried out the division of responsibilities and work. In the case of completing their own work independently, they emphasize the coordination of work, such as a clear division of labor between the outside and the inside, which not only ensures the work speed, but also improves our work efficiency.

Fourth, in work and life.

In this half-year work and life, I deeply felt the warmth and strength of the collective. When I first came to this city, I felt a little strange. I just left the beautiful campus and felt a little lost. It was the leaders and colleagues who gave me great encouragement. Their enthusiasm warmed me, their trust moved me, their support inspired me, and they gave me many opportunities for exercise. In our group, my spare time is rich and colorful, which greatly enhances my communication, exchange and study with my colleagues. Here, I also feel the importance of interpersonal communication. I help my colleagues in life and live in harmony.

Of course, I also have some shortcomings in my work. First, because I don't know Cantonese, I have some obstacles in communicating with some customers. Although I study Cantonese hard after work, I can only understand some simple daily expressions because I have never been exposed to them before, and I will study harder in the future. Second, the product marketing is not in place. Due to the lack of in-depth understanding of the product itself and relevant marketing experience, the marketing of wealth management products is not ideal, which will be the direction of my next efforts.

Looking forward to 20 years, a new year and a new beginning, under the premise of constantly consolidating business skills, we should focus on the following aspects:

First of all, think about your future work direction. After staying in the bank for nearly half a year, I have a certain understanding of various positions in the bank. Since we are still in the internship period, we should combine our own personality and knowledge structure to think about the future work direction, so that we can know more about the relevant positions after our daily work, so that we can Kamijozu in our posts as soon as possible after the positions are decided.

Second, continue to raise awareness of risks. In essence, a bank is a special institution with operational risks, and at the same time it is faced with market risks, interest rate risks, operational risks and reputation risks. Therefore, we must constantly improve our risk awareness and strengthen our ability to control risks in practical work. In the specific operation, it is necessary to operate in accordance with the relevant operating specifications, and Dochado should check to ensure that the operating specifications are correct.

Third, constantly strengthen their learning ability. Banking is the core of the financial industry, and the knowledge update speed of the financial industry is very rapid. The popularity of financial derivatives such as futures options has enriched the financial industry and put forward higher requirements for employees. Therefore, only by continuous learning and innovation can we keep up with the times and become a qualified banker.

In a word, I have learned a lot in the past six months' work, and my working ability has been improved, and I have a certain ability to run my business independently, but my business knowledge is not comprehensive and solid enough. In the future work, I will try to overcome my own shortcomings, give full play to my advantages and strive for better work results.