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What is the complaint center of Shenyang Microfinance Industry Association?
Shenyang Microfinance Industry Litigation Mediation Center, initiated by Shenyang Microfinance Association, is the first microfinance industry dispute mediation institution established by an industry association in China. The center is based in Shenyang, radiating the whole province, mediating disputes between customers and small loan institutions, and supporting the popularization of financial legal knowledge in the small loan industry; Solve the problems of difficulty in filing a case, long litigation time, high litigation cost and large number of people involved in the small loan industry, and provide more convenient, efficient and high-quality services for both parties. According to the relevant person in charge of the center, the establishment of the center has far-reaching significance for cultivating a fair and honest market environment for the small loan industry, maintaining financial security and stability, and promoting the sustainable and healthy development of the small loan industry in Shenyang.

What's the role?

The docking center of litigation and mediation integrates many functions such as litigation service, mediation registration, pre-litigation mediation, judicial confirmation of people's mediation, mediation work guidance and so on. , and assign a special person to be responsible for diverting the disputes brought by the parties to the court every day. For cases that are suitable for mediation and the parties are willing to mediate, our hospital appoints specially invited mediation organizations and specially invited mediators to mediate.

Are these specialized mediation organizations and specialized mediators professional?

1. Specially invited mediation organizations are rich and diverse, including commercial mediation organizations such as Shenzhen Securities and Futures Dispute Mediation Center and Shenzhen Insurance Consumer Rights Service Center, administrative mediation organizations such as Shenzhen Women's Federation, and industry mediation organizations such as Shenzhen Lawyers Association, Shenzhen Patent Association and Shenzhen Domestic Service Industry Association.

2. Invited mediators come from all walks of life, including NPC deputies, CPPCC members, experts and scholars, as well as lawyers, arbitrators, professional and technical personnel, retired legal workers, etc. , ensuring the pertinence and professionalism of dispute resolution. After knowing the information of inviting mediators, the parties can choose mediators to preside over mediation.

Thirdly, the mediation room is mainly used for the mediation of marriage and family cases. It was built in accordance with the requirements of the municipal "model marriage mediation room". Futian District Women's Federation sent three family mediators to the court. It is estimated that each mediator will participate in the mediation of more than 200 marriage and family disputes in one year; The third mediation room can also be used as an online court with the function of remote video review of judicial confirmation. In the future, under the auspices of street people's mediation in Futian District, if the parties need to apply to the court to confirm the validity of their mediation agreement, they can complete the judicial confirmation through remote video in the street mediation room without applying to the court in person.