"123 15" consumer complaint hotline and national internet platform.

1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country.

The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet government service", which indicates that the consumption work of China's industrial and commercial and market supervision departments has entered the Internet era.

2. What's the number of consumer complaints?

It should be 123 15.

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3. What is the telephone number of consumer complaints in Hebei Province?

15。 Consumer complaints refer to written or oral objections, opinions and consumer complaints made by consumers for their daily consumption needs, which can be conducted by telephone, letter, interview and internet. But no matter what form it takes, it must have the following contents:

1. Basic information of complainant and respondent. The name, address, postal code and telephone number of the complainant; Address, postal code, contact telephone number, etc. The consumer entrusts the agent association to submit the power of attorney;

2. Specific complaints. Handling of damage facts and consultation with operators;

3. Concrete evidence. Consumers are obliged to provide evidence related to complaints to prove the causal relationship between purchase and use. Consumers' associations generally do not retain the original evidence and objects provided by both parties to the dispute;

4. Specific complaint request;

5. Date of complaint.

Consumption:

1, providing consumers with consumption information and consulting services;

2. Participate in relevant supervision and inspection;

3, the legitimate rights and interests of consumers, to the relevant administrative departments to reflect, query, mention.

4. Accepting and resolving consumer complaints;

5. Complaints concerning the quality of goods and services may be submitted to the appraisal department for appraisal, and the appraisal department shall inform the appraisal conclusion;

6. Support the injured consumers to file a lawsuit against acts that harm the legitimate rights and interests of consumers;

7. Expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media.

Legal basis:

"People's Republic of China (PRC) Consumer Protection Law" Article 46 If a consumer complains to the relevant administrative department, the relevant administrative department shall accept the complaint within seven days from the date of accepting it.

4. What is the telephone number of consumer rights complaint?

"123 15" is a consumer complaint hotline and a national internet platform.

In order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, on March 5, with the strong support of the former Ministry of Information Industry, the State Administration for Industry and Commerce opened a special telephone line for reporting consumer complaints nationwide. Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.

After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.

In addition, there is a charge for calling 123 15. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. For example, if the business needs the area code of different business locations, it is 123 15.

The opening of the special number 123 15 has further smoothed the channels for consumers to appeal, made it more convenient for the industrial and commercial departments to receive and handle consumer complaints and reports in time, better protected consumers' rights and interests, severely cracked down on the manufacture and sale of counterfeit and shoddy goods, promptly and effectively investigated and dealt with all kinds of economic illegal cases, and played an active and effective role in maintaining a fair and just market economic order and promoting healthy economic development.