1. If the complaint voucher submitted for the first time is returned, it is recommended to consult the manual customer service to verify whether the submitted materials are standardized;

2. It is very important to take the courier's voucher. The voucher cannot be blurred, and the camera needs to take a courier face sheet;

It is very important that all orders should be kept intact. If there is only one problem in the complaint, it may be rejected completely.

China's "Consumer Protection Law" stipulates that disputes over consumer rights between consumers and business operators can be resolved through consultation; Request consumers' associations or other mediation organizations established according to law to mediate.

False transaction refers to the behavior of users who, by fabricating or concealing the transaction facts, evade or maliciously use the rules of credit records, interfere with or disrupt the order of credit records, obtain illegitimate interests such as false commodity sales, store ratings, credit points, etc., and hinder the rights and interests of buyers.

Taobao merchants encountered malicious complaints, and the reason for the complaints was false transactions. In fact, the punishment on the platform will be very severe. Therefore, how should merchants complain when they encounter such a situation?

Before stopping the complaint, check whether the transaction has been completed and whether there are logistics transaction records (bottom sheet, logistics screenshot)/chat records, etc. The purpose of this is to judge the authenticity of the order. The materials are as follows:

1. Express the bill (necessary and clear).

2. Chat records in the platform.

3. The internal process of the courier company is flat (if it is a single order, the weight will be corrected by itself).

4. screenshot of heavy duty truck logistics and intranet.

5. Delivery receipt certificate and express delivery receipt certificate.

legal ground

Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.

Article 225 Whoever, in violation of State regulations, commits one of the following illegal business operations and disrupts the market order, if the circumstances are serious, shall be sentenced to fixed-term imprisonment of not more than five years or criminal detention, and shall also, or shall only, be fined not less than one time but not more than five times the illegal income; If the circumstances are especially serious, he shall be sentenced to fixed-term imprisonment of not less than five years, and shall also be fined not less than one time but not more than five times for illegal gains or confiscation of property:

(a) operating a franchise or monopoly commodity or other commodities whose operation is restricted by laws and administrative regulations without permission;

(2) buying and selling import and export licenses, import and export certificates of origin and other business licenses or approval documents stipulated by laws and administrative regulations;

(three) without the approval of the relevant competent departments of the state, illegally engaged in securities, futures, insurance business, or illegally engaged in fund payment and settlement business;

(four) other illegal business activities that seriously disrupt the market order.