500 yuan is reserved to prevent you from failing to pay your due fees. For example, the customer wants to settle the storage fee at the end of the month, but the customer cancels it at the beginning of the month, and the company is not in compliance. You have to pay for it yourself ... this is something he didn't tell you explicitly. ...
As long as there are no anomalies and final trading records, the futures company will give you money ...
The general company is 100.
The point is that the agent didn't explain it clearly to you. It is estimated that you canceled, and his unwillingness is also one aspect.
As for complaints, I personally think it is a waste of time. Just call customer service and explain the problem clearly. I believe Hongye Futures will not be so irresponsible. I promise you from the perspective of my peers. ...
Everything is the same ... the key is communication and communication. ...
I hope you can solve this problem as soon as possible.