I don't think you are trading on the domestic futures exchange, or the trading software is wrong, and the company you are looking for is fake. Have you checked the websites of China Securities Regulatory Commission and Futures Association to see if the name of that company exists?

Or do OTC futures? At present, there is no foreign futures trading in China. In that case, you will be taken in. To do futures, we must do domestic transactions, at least there is legal protection for problems.