Legal analysis: unfreezing a dormant futures account is much more troublesome than opening an account. For example, if you are in a futures account, you don't have to go to the sales department, you can handle it directly with your mobile phone. However, it is not supported when the mobile phone is thawed, and investors must go to the sales department with the account holder's ID card. In addition, there is no other thawing method at present. If the unfreezing fails at the site of the sales department, you can complain, because it violates the legitimate rights and interests of the parties.

Legal basis: Article 3 of the Civil Law of People's Republic of China (PRC) The personal rights, property rights and other legitimate rights and interests of civil subjects are protected by law, and no organization or individual may infringe upon them.