1. Contact the platform customer service as soon as possible.
Contact the customer service of the platform, describe the account theft in detail and provide relevant certificates, and ask it to stop relevant trading activities. In this process, you need to provide detailed information of the account, such as login history, last login time, payment information such as credit card, transaction records and other related information.
2. Check the reason why the account was stolen.
Understand the reasons for the account being stolen, and get more information that can help prevent the account from being stolen again, such as whether to log in through phishing websites or public Wi-Fi, whether to use weak passwords, and so on.
3. Change and strengthen account security
Change the password of the account, use a more complicated and longer password, and turn on two-step authentication (2FA). In addition, check whether there is malware on your device and whether the account is logged in elsewhere.
4. Promote account security education
By promoting account security education, more people can master relevant information and improve account security awareness. When creating an account, don't trust any emails, text messages or phone calls of unknown origin, and keep the account and password properly, and don't share or disclose them to anyone or organization.
In short, in case of account theft, it is most important to take timely measures, and it is also the basic quality that each of us must have to protect our property safety.