Personal Work Summary of Bank Employees 1

In a blink of an eye, I came-the bank has finished another year and has been here for a long time. A year has passed so quickly. I have gained a lot in this year, but I have also found many shortcomings. I think I need to make a summary before next year's work starts, so that I can have a better development in next year's work. I think my performance this year is quite good, but I also know that I still have more room for improvement. I will summarize my work this year from the following aspects:

I. Work attitude

During this year, I have always maintained a good working attitude. During working hours, I should try my best to do my job well. I always spend time and energy trying to finish my work. If I encounter problems at work, I will try my best to solve them and seek solutions from my leaders or colleagues. I know that only by actively solving problems can I make progress, which is helpful for my personal development.

Second, personal performance.

During the rest time, I will think about how to finish my work better and reflect on whether there is any room for improvement in my previous work before I can finish my work more perfectly. I will take the time to memorize all the relevant knowledge of bank wealth management products. Only by knowing them, can I introduce suitable products to customers and my work performance will be improved. I always keep a good attitude when facing customers. No matter what attitude they have towards me, I will handle business for them in my own state.

Third, shortcomings

I also made some mistakes at work this year, but after I made mistakes, I will reflect on myself and find out the reasons for my mistakes, so that I won't make the same mistakes again. My work ability is not very good, and I finish the same work slower than others. Although this will ensure that I won't make mistakes, I still need to improve my speed.

Fourth, the direction of efforts.

I have made some progress this year, but I know I still have more room for improvement, so I will continue to keep a serious attitude in the new year. In my work, I will try my best to improve the speed of my work, and at the same time, I will ensure that I will not make big mistakes in my work. I will take the time to learn more knowledge, and at the same time learn from excellent colleagues around me, so that I can have better working ability and better development in this position.

Summary of personal work of bank employees II

The year passed in the repetitive work every day. During this year, I obeyed the command of my superiors and did my job well according to the instructions and arrangements of the leaders. I got very good grades and did well in my work. In this year, I have always maintained a good working attitude to complete my work, so I have made more progress this year. Now the new year's work is about to begin, and I want to make progress in the new year. So before starting the new year's work, I want to make a summary for myself, find out the shortcomings in this year, and make greater progress in the new year. I will summarize my work this year from the following aspects:

I. Work performance

In this year's work, I am very attentive to my work. When I encounter some problems in my work, I will seek solutions from my leaders and colleagues in time, and I will never ignore them after I encounter them. This will only make problems accumulate more and more, and it will not help the development of your work ability. In this year's work, I made many mistakes, but I will reflect on them in time and find out the reasons for my mistakes, so that I won't make the same mistakes again.

During the break, I will also think and reflect, and take the time to remember all the business processes I need to handle, as well as the detailed introduction of all the products of the bank, so that when customers need it, I can recommend suitable products according to their needs, improve my work performance and better serve customers who come to our bank to handle business. I will always maintain a good attitude in the process of work, leaving a good impression on customers and making them have a good impression on our bank.

Every day I will learn something new, observe the working methods of other colleagues and learn some experiences from them. I am thinking very hard about how to finish my work better, and I am also very focused on my work. During this year, I made obvious progress. I know that the progress is not enough now, so I will continue to maintain this attitude in the future.

Second, the future direction

Doing one's job well is not a simple matter. You need to make more efforts. You should be more careful in your work and do a good job every day with your heart. We should also spend more time learning work skills and methods, learn from excellent colleagues, and strive to improve our abilities in all aspects, so that we can have better results next year.

Summary of personal work of bank employees 3

Time flies, time flies. I have been working in Guanghua Sub-branch of Ningxia Bank for half a year. In this half year's work, I have completed two changes. First, I have basically completed the transformation from an ivory tower to a social class, and my role has changed from a book-centered student to a bank employee who can finish his work independently in his post. The second is to change the learning methods and methods, which are more common in school study and life. I am glad that the above changes have been basically completed with the care and love of the leaders and colleagues of Guanghua Sub-branch. In half a year's time, I have a deeper understanding of the daily operation of Ningxia Bank and the operating rules of related posts, and I have gained a lot in business skills, but there are also shortcomings, which are summarized as follows:

First, business skills.

In the past six months, most of my time has been devoted to the work of comprehensive counter, and I deeply realized the importance of savings business. It can be said that the savings business is the most basic, important and core business of the bank, and it is the foundation of all other businesses, which provides a strong support for other businesses of the bank. In the past six months, from the initial theoretical knowledge of savings business to being able to complete the operation independently and trying to be familiar with the business process. Actively communicate with the old tellers, learn from them with an open mind, and deeply understand the places that should be paid attention to and possible risks in each business, so that there are basically no major mistakes in the business and no complaints from customers. I have been studying the complex business knowledge of Ningxia Bank in my spare time, and now I have a good grasp of the business of batch payment of wages, public account cancellation and maintenance of public accounts. From the first day of work, I set myself strict work goals: be strict with myself, constantly improve my business skills, constantly expand my business knowledge, serve every customer kindly and efficiently, and become a generalist with solid basic skills, comprehensive business knowledge and calm service standards. Although the current level is far from this goal, I will stick to it and never give up.

Second, in terms of service attitude.

Firmly grasping the spirit of "serving customers wholeheartedly and cheering for Guanghua Sub-branch", I deeply realize that the competition in banking financial services is no longer just the competition of hardware and equipment, but more importantly, the competition of service consciousness and service attitude. This kind of soft power competition can often better reflect the core competitiveness of a bank. In this half-year ordinary work, I am not only full of enthusiasm for my work, but also have a heart for perfection. With persistent spirit, I constantly improve my professional skills and service level, handle every business with a pragmatic and meticulous attitude, receive every customer with a natural and open-minded, kind and tolerant attitude, and contribute to the development of Guanghua Sub-branch of Ningxia Bank with a United, mutual and humble attitude, from which I deeply understand the charm of service. I realized the true meaning of "sincere partnership" and the importance of "customer is God". Therefore, in my daily work, I always implement the service standard of "Three Views on San Xiao" in my daily work, constantly standardize service etiquette, strengthen communication with customers in the specific service process, and realize zero complaints from customers; I always serve every customer warmly with a heartfelt smile and make them feel more cordial with a sincere and natural smile. After work, I also became friends with individual travelers.

Third, in terms of teamwork.

Although I mainly engaged in the business of comprehensive savings counters in banks in the past six months, I still deeply felt the importance of teamwork. Only through effective teamwork can we do the most efficient work. For example, our counter 7 agent sells electricity, and sometimes customers are in a bad mood because of the wrong number. At this time, the lobby manager will appease customers to go to other counters to avoid customers waiting too long. For another example, in our daily work, all five tellers have related responsibilities and division of work. In the case of independently completing our work, we emphasize the coordination of work, such as a clear division of labor between the outside and the inside, which not only ensures the work speed, but also improves our work efficiency.

Fourth, work and life.

In this half-year work and life, I deeply felt the warmth and strength of the collective. When I first came to Guanghua Sub-branch of Ningxia Bank, I felt a little strange. I just left the beautiful campus and felt a little lost. It was the leaders and colleagues who gave me great encouragement. Their enthusiasm warmed me, their trust moved me, their support inspired me, and many opportunities they gave me also exercised me. In our group, my spare time is rich and colorful, which greatly enhances my communication, exchange and study with my colleagues. At the same time, I also feel the importance of interpersonal communication. I help my colleagues in life and live in harmony.

Of course, I also have some shortcomings in my work. First, I am not familiar with the credit card business, which sometimes leads to the inability to explain the questions raised by customers, but I will definitely study hard and master these business knowledge after work. Second, the product marketing is not in place. Due to the lack of in-depth understanding of the product itself and relevant marketing experience, the marketing of wealth management products is not ideal, which will be the direction of my next efforts.

Looking forward to 20-, a new year, a new beginning, under the premise of constantly consolidating business skills, we should focus on the following aspects:

First, think about your future job direction. After staying in the bank for nearly half a year, I have a certain understanding of various positions in the bank. Therefore, I should combine my personality and knowledge structure to think about the future post direction, so that I can learn more about related posts after my daily work and get started as soon as possible after I am in the post.

Second, we must constantly improve our risk awareness. In essence, a bank is a special institution with operational risks, and at the same time it is faced with market risks, interest rate risks, operational risks, reputation risks and other risks. Therefore, we must constantly improve our risk awareness and strengthen our ability to control risks in practical work. Gymnastics should be operated in accordance with the relevant operating rules, and Dochado should check to ensure that the operating rules are correct.

Third, constantly strengthen their learning ability. Banking is the core of the financial industry, and the knowledge update speed of the financial industry is very rapid. The popularity of financial derivatives such as futures options has enriched the financial industry and put forward higher requirements for employees. Therefore, only by continuous learning and innovation can we keep up with the times and become a qualified banker.

In a word, I have learned a lot in the past six months' work, and my working ability has been improved, and I have a certain ability to run my business independently, but my business knowledge is not comprehensive and solid enough. In the future work, I will try to overcome my own shortcomings, give full play to my advantages and strive for better work results.

Summary of personal work of bank employees 4

As long as the economy is developing and progressing, our work will not stop. As an excellent employee of-bank-sub-branch, I actively and enthusiastically serve and work seriously and rigorously. In the past 20 years, I have followed the footsteps of the branch step by step and embarked on my own work path! In this year's work, I strictly abide by the discipline of the bank and the arrangement of my work by the leaders, and finish the work in a timely and positive manner, which has won the trust of the leaders and customers. Now, I reflect on this year's work and summarize it as follows:

I. Personal service

As the lobby manager at the front desk of the bank, in our work, we have to directly face the customers and all the people in the lobby. To this end, there is no room for slack in the work.

I have always maintained a high enthusiasm for customer service, but I will not be too "active". I will observe in time at work, greet customers with clear goals politely and guide them a little. But the main target is new customers who are not familiar with banking business or people who need help. Most of them are old people or some young people who have just entered the society. For such customers, I should pay more attention to my position and be ready for consultation and guidance at any time.

Second, work ideas and attitudes

As bank service personnel, in our work, we have always maintained the pursuit and improvement of service. Therefore, mentality and attitude have been actively pursuing their own development.

In the past work, I have always insisted on facing customers with the most positive attitude, and also learned to adjust myself, keep smiling, face customers' needs with enthusiastic service and attitude, and make customers feel-branch service, satisfaction-branch service.

Third, the reflection and deficiency of the works.

As far as my experience this year is concerned, although I have always maintained the most positive and enthusiastic working attitude in my work, there are thousands of customers, and I have met some customers with poor service, and I have not satisfied my service. I'm sorry about that.

Later, after reflection and introspection, I gradually realized that this is not a customer problem. As service providers, we can't choose our own customers, and we can't make our customers satisfied with every service. However, we can face different customers, but we can change our attitude and actions accordingly. Through our own changes, different customers can be equally satisfied with our services and trust the work of the bank!

The new year's work is about to begin. In this year, I will improve my enthusiasm and make more useful contributions to the work of our branch!

Summary of personal work of bank employees 5

Time flies, in a blink of an eye, 2008 is coming to an end. Looking back on this year's work, under the correct leadership of the leaders, I seriously organized and studied the spirit of the 18th CPC National Congress. My ideological quality, professional ability and comprehensive quality have been greatly improved, and I have also made great progress and gained a lot personally. As a bank teller, I have seriously accumulated my daily work experience and devoted myself to learning new business skills, thus making my due contribution to the development of our bank. The personal work summary report for this year is as follows:

First, persist in studying and constantly improve political and ideological quality and work ability.

If you learn, you will make progress; If you don't learn, you will drop out. The times require us to keep pace with the times, study hard, learn the ability to work, the driving force for progress, and the vitality for innovation. Only by strengthening study can we really be mature in thought, theory and business, do our job well and complete the task with good quality and quantity. My working principle is "Do what you do, love what you do, be proficient in what you do, and be diligent and practical", which makes me pay more attention to strengthening theoretical study and learning the party's basic line, principles, policies, theories, important thoughts, Scientific Outlook on Development and the spirit of the 18th CPC National Congress. Through studying, I have further strengthened my political acumen, kept a clear head and stood firm in the face of specific things, put the collective interests first and the individuals second, and my thoughts are gradually maturing. Actively learn from leaders and colleagues around you in life, improve your communication skills, and gradually solve and think about problems.

Second, earnestly perform their duties and strive to complete various tasks.

Since my work, I have resolutely obeyed the arrangement of the organization and leadership, overcome all kinds of difficulties, worked diligently and successfully completed all tasks.

(a) be conscientious and fulfill their duties. I usually take the initiative to pick up and drop off money. At work, I feel that I have many aspects to learn and strengthen. Therefore, at the beginning of my work, in addition to studying our relevant business operation books carefully, I also humbly asked other colleagues around me about the problems encountered in handling business. Make more use of the rest time to learn the business of other counters, so that I can master the comprehensive banking business as soon as possible and improve my professional quality. Through the usual accumulation, when I transferred from the original savings counter to the company's business, I could quickly adapt to the new job and greatly reduced the transition time. At the same time, I also practice business skills such as operating system, so that I can provide customers with high-quality, efficient and fast services. In my future work, I will continue to maintain a positive learning attitude and innovative consciousness, and at the same time humbly ask other colleagues for experience, so as to adapt myself to this position as soon as possible and live up to the expectations of the leaders.

(two) grasp the overall concept, actively support and cooperate with the unit leaders to carry out various work. Conscientiously implement the work requirements of the sub-branch and complete the tasks assigned by the superior with good quality and quantity; Strengthen management, do a good job of unity and rally morale; Actively participate in the formulation of various plans and plans, do a good job in analysis and prediction, put forward reasonable suggestions, make accurate decisions, and promote the healthy, sustained and rapid development of various banking businesses. Earnestly perform their duties and give full play to the role of leading tellers. First of all, it is necessary to reasonably arrange the cash business of the counter staff, fully mobilize the enthusiasm of all employees, and establish a post responsibility system and work quality assessment system with "clear division of labor and consistent powers and responsibilities". Create a good learning atmosphere, organize internal employees to learn business knowledge, rules and regulations, policies and regulations, and carry out various forms of on-the-job training to improve the professional quality of internal employees.

(3) Do a good job in the standardized operation of business and the inspection and implementation of various internal control management measures. Bank settlement business is a high-risk part, and the internal control construction of settlement business should be placed in an extremely important position. Starting with standardizing the counter operation of settlement business and strengthening management, we should do a good job of leading tellers' immediate, regular and irregular self-inspection, and strive to eliminate all kinds of potential risks and ensure that the risks in settlement links are minimized. Do a good job in self-discipline supervision of key businesses, key links and key time periods, urge and correct problems immediately when found, and actively cooperate with the supervision and guidance of higher authorities.

(4) Improve the service concept and comprehensively improve the standard service level. Service is the lifeline of banks. Every employee agrees with this concept and is aware of it, which promotes the deep-level, high-level and all-round development of services and enhances the competitiveness of the Bank among peers. Standardized service is also a manifestation of active marketing. Improve the service quality and provide customers with better and more distinctive services than other banks, so as to safeguard customer resources.

In a word, the above is a summary report of personal work in school. Although some achievements have been made in the work, there is still a certain distance from the requirements of excellent bank tellers. In the future work, I will further improve and upgrade myself, give full play to my special skills, give full play to my subjective initiative and work enthusiasm, coordinate all aspects, and give full play to my work potential.

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