Social security customer service telephone is mainly used for human resources and social security policy business consultation, government affairs disclosure, complaints and reports, social security account inquiry and other services. Social security inquiry telephone can answer questions for the masses through humanized service, eliminating the tedious work of coming to the door, and you can know your social security situation in real time.

At the same time, the social security inquiry telephone can inquire about the handling, payment and transfer of old-age insurance, the designated hospitals with medical insurance cards, the handling, payment and transfer of medical insurance. There are also information consultation on maternity, unemployment and work-related injuries. Answer questions for the masses and save tedious door-to-door work.

Social security customer service responsibilities:

1. Proficient in all kinds of business knowledge of the company, and persistently learn the relevant knowledge of the company's back-office operation and industry, and constantly improve the professional quality, so as to complete various task indicators and enhance their own market competitiveness.

2. The company provides customer resources, actively establishes good customer relations with customers, tracks interested customers, promotes cooperation in signing bills, and completes sales tasks assigned by the company.

3. Communicate effectively with customer service, hand over customers in time, and improve customer satisfaction.

4. Correct image, good expression and communication skills, strong execution, and active and rigorous work.

5. Have telephone sales professional ethics, strong sense of responsibility, patience and be able to work under certain pressure.

The above contents refer to Baidu Encyclopedia-Social Security Customer Service.