Responsibilities 1: Responsibilities of e-commerce customer service post

1. Daily sales of online stores, shopping guide for customers and answering questions; Responsible for answering customer inquiries and promoting the transaction;

2. Handle orders and customer's after-sales service, such as taking orders, typing and checking orders;

3, online store sales data and information collation, e-commerce customer service supervisor job responsibilities.

4. Communicate with customers online, understand customer needs, properly handle customer complaints, and ensure customer satisfaction;

5. Maintenance of daily promotion activities and pages of platform websites (Taobao, etc.).

Responsibilities 2: Responsibilities of e-commerce customer service post

1. Responsible for collecting customer information, understanding and analyzing customer needs, and planning customer service plan

2. Responsible for effective customer management and communication

3. Responsible for establishing customer service team and training customer representatives and other related personnel

4. Conduct customer return visits regularly or irregularly. To check the maintenance of customer relationship

5. Be responsible for developing and maintaining good customer relationship

6. Be responsible for organizing the after-sales service of the company's products

7. Fill in the Customer Consultation Form of the Network Department and the Transaction Record Form of the Network Department every day as required

8. Be familiar with the company's products and deeply understand the company's corresponding sales policy, and turn it into your own language and express it fluently.

9. Constantly improve your sales ability (sales language, sales skills)

1. Work responsibility

11. At the end of each month, make your own work plan and sales target for the next month, so as to stabilize the old market and basic sales while promoting.

Responsibility 3: E-commerce customer service responsibilities (pre-sales)

1 Go into the background and check all the orders of the previous day, and see if there are any abnormal orders (including those applying for refund)

2 Check the' message on the workbench. If there is a customer message, whether the other party is online or not, be sure to reply in time so that the customer can see it when online. The problem of customer message should be solved in time.

3 Make a simple record of the after-sales problems and send them to the after-sales service for archiving, so as to make a later inquiry.

4 If the customer fails to pay within 12 hours after taking the picture, he should contact the customer in time and make an appropriate reminder.

Responsibilities 4: Responsibilities of e-commerce customer service post

1. Cooperate with e-commerce department to sort out the process and establish the system;

2. Cooperate with the manager of e-commerce department;

3. Website promotion or product network promotion is carried out by email promotion, posting promotion, blog promotion, soft text promotion, forum promotion and QQ group promotion;

4. Collect and maintain data related to product e-commerce;

5. Be responsible for and issue e-commerce reports every day;

6. Be responsible for searching and updating futures information and implementing transactions.

7. Publish supply information on various well-known commercial websites.

8. Taobao shop operation and management.

9. Website backstage management and maintenance.

1. customer service negotiation, follow-up and order processing.

11. Find customer information and telemarketing.

12. Find college students to open online stores to represent the company's products and expand the market of the company's products

13. Guide and manage the agents.