The quality of an administrative Commissioner is 1. Work attitude: you need to know something about the background, industry and market orientation, administrative management system and corporate culture of the enterprise.
2. Work skills: computer, foreign language, writing, communication skills, time management, stress management and emotional management.
3. Performance: Understand the intention of the superior supervisor, work efficiently, have a sense of service, and work links? Zero defect? .
4. Keep up with the main theme of the company and pay attention to the development trend of the company;
5, seeking promotion space, administrative work is not what you ultimately want, you have accumulated some experience, you can try to make yourself qualified for more important positions and let the boss appreciate you;
6. Charge in time. If you have anything you like and want to learn, then act immediately, buy some books or go to the library to read some books, which is beneficial to you;
7. Education does not mean ability, so we should transform ourselves appropriately. There were good and bad images at first. You can ask others' opinions and try to change yourself.
8. Have a sense of responsibility, understand the company's corporate culture and have a sense of innovation. Responsibility is important, but the efficiency of work is also very important, so we should always be prepared to challenge the problems in our work and think comprehensively;
9. Make work and study plans and plan life;
10. Knowing the characteristics and habits of various departments and preparing and communicating materials in a targeted manner can speed up the progress of company decision-making. The administrative Commissioner should try his best to care for and help employees. Similarly, the boss is actually an ordinary person. People always have discomfort and temper, so we should understand them.
The ability of the administrative Commissioner needs to be managed.
1. Establishment and perfection of the system: according to the actual situation of the company's development, formulate rules and regulations in line with the current situation of the enterprise, notify all departments and personnel, collect rationalization suggestions, adjust and improve in time during the development of the enterprise, make the system more standardized and reasonable, improve the enforceability and effectiveness of the system, and effectively improve the initiative and standardization of employees.
2. Department communication and personnel coordination: understand the recent work priorities, business points and management ideas. Accurately understand the intentions of company leaders and do the work assigned by the situation. Communicate with other departments actively and modestly, grasp the progress of various businesses as soon as possible, and timely sort out the information and feed it back to the company leaders, effectively assisting the superiors to promote their work. In daily work, pay attention to cooperation with other departments and colleagues, coordinate the relationship with various departments, and establish a sense of service.
3. Performance evaluation: comprehensively understand and evaluate the performance of employees, find outstanding talents, and improve the company's work efficiency. The evaluation scope covers all employees of the company. The principle of assessment is to comprehensively evaluate employees' job performance through assessment, so that employees can understand the relationship between their job performance and salary, and gain the motivation to work hard and improve their work. Give employees the opportunity to participate in company management procedures and express their opinions. The purpose, object, time, index system and form of assessment should match. Based on post responsibilities, adhere to the combination of up and down, left and right, qualitative and quantitative assessment. The evaluation can take superior evaluation, peer evaluation, self-evaluation, subordinate evaluation and external customer evaluation.
Transaction processing
1. Telephone reception: use civilized language when answering the phone, and the language should be cordial, concise, polite and amiable. Private use of public telephones is strictly prohibited, and no one is allowed to call the information desk; Use civilized language for visitors, receive them warmly, and listen carefully to their stories. If it is not solved in time and effectively, it should be recorded and tracked accordingly.
2. Document release and document management: After the document is released, convey the contents of the document to relevant departments and people who should know, and supervise the implementation. After the documents are issued, they should be sorted and classified first, and then filed as required. In principle, the internal comprehensive files of the company should be filed on a half-year cycle. The basic principles of company archives management are: unified leadership and hierarchical management; Maintain the integrity and security of archives; It is convenient for companies and society to make effective use of archives.
3. Organization of regular meetings and minutes of meetings: arrange the seats of staff and the order of speeches as required. Statements should be concise, make effective use of time and discuss substantive issues. Participants should set their mobile phones to conference status.
4. Vehicle use and management: improve vehicle utilization rate, use rationally and reduce energy consumption. Official car, the company * * * members participate in various business activities in the city, send cars to pick up and drop off; Travel to other places on business, and send to railway station or airport. Other employees of the company may, at their discretion, approve the dispatch of vehicles in case of emergency, important official business or long-distance need. The company organizes collective activities and arranges car use as appropriate.
5. Daily system supervision: under the existing management mode, strengthen the implementation of administrative supervision, effectively implement administrative systems and supervision, adjust management methods and methods in time, and establish a harmonious working atmosphere and efficient operation efficiency.
External communication
1. Communication with government functional departments: As a window for the company to communicate with government departments, it is necessary to establish a sincere and trusting relationship with government departments with enthusiasm, put itself in a correct position and handle it flexibly.
2. Partner communication: We should pay attention to understanding business-related affairs from many sides, so as to accurately understand each other's intentions and contribute to effective communication, but we should pay attention to the interests of the company when dealing with affairs.
3. Pay attention to reciprocity: holiday gifts, greeting cards, etc. , in important festivals (such as Christmas, New Year, Spring Festival, or the company anniversary of important partners [customers]), etc. ), after consulting the general manager, you should pay tribute with gifts or congratulatory letters in time and maintain friendly relations with your partners. In business cooperation, remind the manager in time and arrange regular exchange activities or light meals with partners according to the requirements of the manager, and establish regular communication with partners. So as to promote mutual understanding and further cooperation.
Administrative work can be said to be complicated. Enterprise managers have to face a lot of trivial and unremarkable affairs every day, but the role of administrative work in enterprises can not be underestimated, so the personnel engaged in this position also require certain professional quality.
Responsibilities of the Administrative Commissioner: 1. Under the leadership of the Chief Executive Officer, be responsible for the company's administrative logistics, safety and fire management, and create a comfortable, beautiful and clean working and living environment;
2. Be responsible for comprehensive affairs such as canteen management, dormitory management, environmental sanitation management, greening management, plant management, infrastructure project management, house renovation management, etc.
3. Be responsible for the management of the company's assets, office supplies and labor insurance supplies to avoid the loss and waste of the company's assets;
4. Be fully responsible for the management of the company's security, including the security on duty, the company's public security situation, fire safety and the security of the company's major activities to ensure the safety of the company's personnel and property;
5. Be responsible for the implementation, execution and follow-up of the company's rules and regulations, and maintain the authority of the company's rules and regulations;
6. Be responsible for the management of the company's vehicles and drivers, including the dispatching, use and maintenance of vehicles, to ensure the safety of vehicles and personnel;
7. Be responsible for the daily management and comprehensive service of the company's office building, and ensure that the logistics support is in place, the work is smooth and the environment is elegant;
8. Be responsible for handling the company's emergencies and assisting the company in handling all kinds of emergencies;
9, responsible for the prevention and handling of various natural disasters, to ensure safety;
10, responsible for the office order and discipline of all departments of the company, ensuring normal and orderly work and not violating discipline;
1 1, cooperate with the public works department to manage internal maintenance, and ensure that all departments can carry out various tasks normally;
12, complete all the work assigned by the administrative supervisor.
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