The year of 1 xx has faded away. Summarizing this year's drug sales can better prepare for next year's work.
First, strengthen study and constantly improve ideological and professional quality.
There is no end to learning, there is no end to learning. Only by constantly charging can we maintain business development. Therefore, I have been actively studying. Over the past year, the company has organized computer training, medical knowledge theory and various learning lectures, and I have participated in them seriously. By learning knowledge, I can establish an advanced working concept and make clear the direction of my future work. With the development of society and the update of knowledge, I am also urged to keep learning. Through these learning activities, I have continuously enriched myself, enriched my knowledge and insight, and prepared for better work practice.
Two, realistic and innovative, conscientiously carry out the work of drug investment.
Investment promotion is the primary task of the Investment Promotion Department. Although the investment promotion work in 20xx has not developed by leaps and bounds, we have also made small innovations in reality. Our company's agents are scattered, and most of them are customers who do terminal sales. It is also very troublesome to manage and the price will be chaotic, which will affect the sales of business managers. Therefore, we will transfer some retail investors to local business managers for management, which will correspondingly reduce a lot of waste and shortage; Select some products for business managers to attract investment locally. Business managers know the situation of agents very well, so they can not only recruit satisfactory agents, but also expand investment promotion and improve the overall sales of the company.
Third, work hard and complete the work assigned by the company.
Although this year's investment promotion work has not experienced great ups and downs, it is also very complicated, including the mailing of customer information, the telephone call back before and after the customer's sales, the inspection of agents, and the daily chores of customers, such as inspection, fax information, marketing coordination, etc., all need to be carefully completed by the staff. For every task assigned by the company, I will complete it with the greatest enthusiasm, and basically I can work hard, with high quality and high efficiency.
Fourth, strengthen reflection and sum up the gains and losses of work in time.
Reflecting on this year's work, while enjoying the achievements, I am also thinking about the shortcomings in my work. Disadvantages are as follows:
1, the research on drug investment promotion is not deep enough, and the thinking on investment promotion practice is not enough, so it is impossible to record some ideas and problems of drug investment promotion in time for reflection.
2. In terms of drug investment promotion, I intensified my study on drug investment promotion this year, and carefully studied some theoretical books on drug investment promotion, but the application in work practice was not in place, and the research was not detailed and practical enough to achieve my goal.
3. I don't have my own ideas on investment promotion. In the future, I will try my best to find out some ways to attract investment in drugs, and do my bit to create a new world of drug investment in our company.
4. Old work concept, no advanced work concept, low work enthusiasm, no 100% investment, no tension and relaxation. The concept change is not in place, the work is rigidly adhered to the habit, and it is difficult to get rid of the bad work habits and style on weekdays. In today's 2 1 century, as a new supplementary force of the company, changing the concept is also our top priority.
Summing up 20xx years, the overall work has been improved, and some other work needs to be improved. We should be more conscientious in the future and successfully complete the tasks assigned by the company.
On the occasion of bidding farewell to the old year and welcoming the new year, the Engineering Department, on the basis of reviewing the work carried out in 20xx, sums up the experience and finds out the shortcomings, and will actively cooperate with the company's strategic policy with a more pragmatic attitude, refine management, tap the potential internally, demand benefits from management, be more strict, strengthen training, be brave in facing the shortcomings, unite as one, enhance the overall situation consciousness, responsibility consciousness and cooperation consciousness, and work hard to complete the work with one heart and one mind. We will continue to carry forward the spirit of love and dedication, and Qi Xin will work together to make every effort for the rapid development of the company. The initial thinking of this year's work mainly revolves around "adjustment, improvement, standardization and implementation".
1. adjustment: mainly standardize the service process, adjust the current management mode, modify and improve the relevant management system, and focus on the quality service of the property;
2. Perfection: according to the policy of "hotel management and five-star service" put forward by the company leaders, the work of this department is refined, and the management system is infiltrated into all stages and links of daily work to form a complete work management process;
3. Normalization: according to the standard requirements, standardize all links of the above work management process, and implement them in detail to individuals, so that all links are planned, systematic, implemented, checked and improved, and relevant records are formed;
4. Implementation: strengthen inspection and supervision, combine the performance appraisal system with the inspection and appraisal system, strengthen execution, strengthen the timeliness and effectiveness of rewards and punishments, improve the sense of responsibility of employees in this department, and implement various rules and regulations.
The following is the specific work plan of the engineering department in 20xx:
A, the engineering department focus on the following work
1, pay close attention to the training and assessment of engineering staff, starting with manners, gfd, service awareness, service process and service quality. , improve work skills, improve work efficiency, improve work image, realize multi-function, train and recruit comprehensive technicians. Implement the survival of the fittest for the technical personnel in the engineering department. To retain outstanding backbone employees, it is necessary to inject new vitality into the fatigue of some old employees, so that the whole group can be competitive and energetic at any time. Through training and assessment, the logistics staff of the engineering department are full of enthusiasm, creating a comfortable hardware environment for tenants and providing comfortable service products.
2. Improve the work service procedures, strengthen the initiative and coordination, coordinate all departments, especially arrange the night work of the engineering department reasonably, strengthen the daily inspection of facilities and equipment, put the responsibility on people and put an end to barbaric operations.
3. According to the maintenance system, do a good job in the planned maintenance of large-scale key equipment, do a good job in the seasonal maintenance and daily maintenance of elevators, central air conditioning, power distribution and water supply systems, especially the cleaning and maintenance of the central air conditioning host and supporting cooling towers, pumps and terminal fan coils, and carefully debug them to ensure the smooth operation and safety of the central air conditioning host. Strengthen the maintenance cycle inspection of various equipment such as public areas.
4. Update of elevator inspection method. In view of the frequent elevator accidents, this paper analyzes and summarizes the phenomena not found in the inspection by the engineering department, and improves and perfects the original inspection method. On the basis of the inspection of the original machine room and elevator main engine, the inspection of ride comfort, stability and noise was strengthened, and the car roof operation observation and pit inspection were carried out. Supervise the maintenance unit to improve the maintenance level and eliminate hidden dangers. Strengthen the follow-up supervision of elevator maintenance.
5. Establish the concept of cost economy, give play to the role of profit center, improve and follow the methods of energy, materials, repairing old materials and utilizing waste, control and reduce the cost of material consumption and energy consumption, strengthen repairing old materials and utilizing waste, and strive to further reduce the project expenditure.
(1) Grasp the quality of engineering parts, register the use dates of main parts and materials, and follow up.
Quality and life. Strengthen the market investigation on the price of accessories, including the price investigation and control of decorative engineering materials.
(2) strengthen the assessment statistics of repairing the old and using the waste, check and report the situation of repairing the old and using the waste every month, and resolutely put an end to the only
Tube replacement is carefully maintained regardless of bad style.
(3) Adjust and control the economic operation of the equipment reasonably to prevent leakage.
(4) Implement energy management, strengthen the use of water, electricity and natural gas, and check the meter reading every month.
And compare, the use of water, electricity and natural gas is archived, which is convenient for departmental cost control.
Second, the engineering department took over the second phase of work.
1, familiarizing and training the personnel of facilities and equipment in the early stage;
2. Make the equipment ledger of all facilities and equipment in advance, so as to check the handover and adjust the ledger and equipment anytime and anywhere;
3, arrange engineering personnel to participate in equipment debugging, familiar with the running state of each equipment;
4, according to the second phase of equipment operation, make the daily work plan of each team.
In short, no matter how big or small, we must do our best. We believe that there is no best, only better. Only by constantly putting pressure on yourself and looking for excitement at work, 20xx is destined to be an extraordinary year.
It is also destined to be the most stressful year for the engineering department. All staff in the department are required to correct their working attitude, move towards scientific and standardized direction, implement standardized management, advocate efficient teamwork, and strive to improve service quality and work quality as the central task. In the future work, we will continue to carry forward our achievements, overcome our shortcomings, and strive to complete all the work arranged by our superiors. Work hard, improve and improve in this direction.
Department work plan 3 I. Self-construction of the Administration Department:
As the power source of future enterprise development, management is very important to the standardization of the enterprise itself. Therefore, the Ministry of Administration will vigorously strengthen internal management and standardization in the ninth year. In the ninth year, the goal of the administrative department's self-construction is:
1, improve the organizational functions of the department;
2. Complete the staffing of the department;
3. Improve the professional skills and quality of administrative employees;
4. Improve the quality requirements of this department;
5. Successfully complete the annual target of this department and the tasks assigned by the company.
Second, continue to improve the performance appraisal system to ensure that it is linked to salary, so as to improve the effectiveness of performance appraisal. The fundamental purpose of performance appraisal is not to punish employees who have not completed their work objectives and failed to perform their duties, but to effectively motivate employees to continuously improve their working methods and quality, establish a fair competition mechanism, continuously improve the efficiency of organizational work, cultivate employees' planning and sense of responsibility, find out the shortcomings in their work in time and make adjustments and improvements, thus promoting the development of enterprises. In the ninth year, the administrative department began to improve the company's performance appraisal system, and implemented and operated it persistently.
1. During the operation, the administrative department will pay attention to the opinions and suggestions of personnel at all levels and adjust and improve the working methods in time. Guide employees to treat performance appraisal with a positive attitude, so as to improve their work and revise their goals through performance appraisal.
2. Performance appraisal itself is a communication work and a process of continuous improvement. The administrative department will pay attention to vertical and horizontal communication in the operation process to ensure the smooth performance appraisal.
3. Performance appraisal involves the vital interests of all departments and employees, and the administrative department should publicize and dispel doubts about the fundamental significance of performance appraisal on the basis of ensuring that performance appraisal is linked to the salary system.
Third, establish a position analysis system. Through post analysis, we can not only understand the qualifications and work contents of each position in the company, but also make the work distribution, work connection and workflow design of each department of the company more accurate. We can also help the company understand the comprehensive work elements of each department and position, adjust the organizational structure of the company and each department in time, and expand and contract the establishment. You can also comprehensively consider the workload, contribution value and degree of responsibility of each position through post analysis, which provides a good foundation for formulating a scientific and reasonable salary system.
The second part establishes internal vertical and horizontal communication mechanisms to strengthen daily management.
The work of the administrative department involves all levels of the work of various departments and companies, and there are many unforeseen tasks in human resources in daily work. Other goals here are a more important part of the work of the Ministry. Including: the shaping of corporate culture; Establish internal communication mechanism of the company; Office management and other three parts.
I. Staff training system
Staff training is one of the ways to cultivate staff loyalty and cohesion. Through the training and development of employees, the work skills, knowledge level, work efficiency and work quality of employees are further strengthened, so as to comprehensively improve the overall talent structure of the company and enhance the comprehensive competitiveness of enterprises.
1. Vigorously strengthen the training of employees' post knowledge, skills and quality, and intensify the development of internal talents.
2. Strive for rotation training for promising employees; Bring the old with the new; Staff self-training (reading, work summary, etc. ), etc.
3. Training cannot be formalized. It should be trained, evaluated and improved. The administration department should pay attention to the evaluation organization and work performance observation after training. The results are stored in the employee's personal training file as one of the basis for employee performance appraisal, promotion, salary adjustment and dismissal. The third part establishes the standards of talent recruitment and salary evaluation.
Second, the deepening of corporate culture.
The deepening and shaping of corporate culture, the formation of corporate culture is a process of continuous accumulation, continuous inheritance and continuous development. An enterprise with a good corporate culture, the centripetal force and cohesion of employees will be continuously enhanced, and the team spirit and fighting spirit of the enterprise are also very obvious.
1. Summarize the fine traditions and corporate culture accumulated by the company over the years. If this proposal is passed, it will be completed in the first quarter.
2. Revise the employee handbook, and add the enterprise concept, enterprise spirit, brief history of enterprise development, enterprise purpose, enterprise goal and other contents into the employee handbook, and complete this work in the first quarter.
3, for all new employees, before the formal work, not only to do a good job in personnel training and job training, but also to do a good job in corporate culture training.
4, strengthen the propaganda of outstanding employees, good deeds, carry forward the righteousness.
Third, establish internal communication mechanism.
1. Establish * * evaluation mechanism. The administration department plans to conduct a * * review of the heads of all departments in the company in the ninth year. In principle, it is planned once every six months. Comprehensive evaluation of work style, work ability, work efficiency, work performance, exemplary role and employee trust in morality, intelligence, ability and diligence. The assessment result is one of the references for the annual performance assessment of department heads. Establishing a supervision mechanism for department managers through assessment can also avoid the subjectivity of the company's assessment of department heads.
2. In the ninth year, the Administration Department will strengthen the interview for the staff of the Administration Department. Employee interviews are mainly conducted when employees are promoted, transferred to other posts, resigned, studied, paid, assessed on performance or other ideological fluctuations due to business or personal interests. At ordinary times, the administrative department can also conduct targeted job interviews for employees. The target standard is: interview employees at least 5 times a month, and make a written record of each interview. If necessary, the information obtained in the interview should be fed back to the manager or general manager of the employee's department, so as to do a good job according to the employee's ideological situation.
3. Improvement of other communication mechanisms. Such as employee satisfaction survey, department manager meeting and other traditional administrative departments will continue to maintain and improve.
Departmental work plan 4 For our newly established company, we should arrange each work reasonably with departmental partners in the new working environment; For the investment and wealth management department, it is a matter that every salesperson must take seriously to make a good work plan and make clear the goal. I also made a work plan for my new job this week:
First of all, do a good job of the company's first department and individual work plan this week.
Dig deep into the existing customer resources of yourself and the employees of the department, and give them to the company as much as possible on the premise of achieving the company's goal of 6.5438+0 million. The team itself brings more benefits. At the same time, we can't ignore the work of developing new customers, and we must pay attention to the daily publicity work.
Learning is the first element of success. For every salesperson, it is absolutely indispensable to keep learning, broaden one's horizons, enrich one's knowledge, and sum up the experience and shortcomings in the work. Only in the process of continuous summary and learning can we keep growing. At the same time, we should strengthen the study of other industries in the financial industry, including banking, securities, insurance, funds, futures, trust, private placement and so on. , especially our own securities, trust, private placement and other industries that we have never been engaged in and contacted before, strengthen the study of other industries' knowledge and their wealth management products, dig deep into the characteristics of their products, compare them with our products, find out the advantages and disadvantages of our products, and be invincible. Of course, it is necessary to strengthen communication and study with colleagues and share their previous work experience with colleagues. Colleagues humbly ask colleagues around them, absorb their advantages, correct their own shortcomings and deficiencies, and realize the common progress of the whole team.
First, the formulation of work objectives.
{1} Distribute leaflets: Any work has goals, and work without goals has no foundation for success. A good work goal is the beginning of success. This week's work objectives are as follows:
Insist on going out to deliver bills and leaflets every day. Clients should be mainly women, aged 35-60, with investment ability and concept. Ensure that the number of bills sent every day reaches more than 100, and can talk with customers above 10 in detail, and leave at least one phone number to ensure that there are about 654.38+million funds.
{2} Weekend community activities: We have been radiating the surrounding areas with the company as the center to let everyone know about our company. Every employee completes about 10 of the intended customers every week, and at the same time, one or two of these 10 customers can be guaranteed to invest. At the same time, we should know the reasons for investing in other future customers, such as lack of funds recently, feeling that our company is responsible, or family members disagree, and there are other investment channels. We should carefully analyze the reasons for each customer and deal with them in different ways. Some customers can still win over.
Complete about 2 intentional customers every day, and you can complete 1 customer investment every week, 30,000 yuan.
Through the plan of the above objectives, we can make progress every day, carry out business step by step, complete about 80 customers every week, and the amount of funds can reach about 200 thousand. With the joint efforts of other colleagues, colleagues who have made progress and gained gains have made the company's business prosperous.
{3} Duty: Seize every duty opportunity, treat every door-to-door customer seriously, establish a good company image, understand the deep needs of customers from the heart, and take seriously the suggestions and opinions put forward by customers. If customers encounter problems, they must try their best to help them solve them. In doing business, we must be a man first, and let customers believe in our work strength, so as to better complete the task. Of course, the most important thing is to strive to turn all door-to-door customers into effective customers. At the same time, in my spare time, I will send DM sheets at the door to let passing customers enter the company to fully understand the company and its products.
Second, customer maintenance and redevelopment.
Always do a good job of maintaining old customers. Including daily relationship maintenance and holiday birthday wishes. Re-explore old customers and maximize their investment. It is also the best way for the company to discover the resources around the old customers and do a good job in joint marketing.
Third, work summary.
Ask for a simple plan for your daily work, and don't work aimlessly. Carry out business step by step as planned every day. At the same time, make a summary of your daily work before leaving work and think about the gains and losses after a day's work. Analyze the advantages and disadvantages of this day, continue to carry forward the advantages and try to correct the disadvantages, so that the work of the next day can be carried out better.
Adhere to the habit of summing up work, make a summary every day and make a big knot every Monday. Look at any mistakes in your work, correct them in time, and don't make them again next time.
I know that sales work is not easy at first, but I feel that with my accumulated sales experience and ability for so many years, I can usher in a good future. I believe the company's tomorrow will give me a bright sky!
Investment and wealth management department
20xx65438+February 15
Chapter 5 of the departmental work plan holds a monthly quality summary meeting to inform all departments and managers:
In order to improve the work quality of management personnel in various positions of the company, improve the quality management level of the company, improve the product quality of the company, clarify the quality status and improvement goals and directions, show personal work performance, and tap the potential of management personnel, the company decided to hold a monthly quality work summary meeting. The specific notice is as follows:
1. Meeting time: 20xx from April, at the beginning of each month (date to be notified every month).
2. Meeting place: conference room on the second floor of the company office building.
Three. Participants: all management personnel.
Four. The main agenda of the meeting
1. The quality department elaborated this month's quality survey.
(1) customer complaints and responses
⑵ Statistics and brief analysis of market quality data.
⑶ Statistics and brief analysis of process quality data
(4) Quality status and improvement of suppliers
2, production workshop quality report, production minister quality summary.
3. Quality Summary of Development Department
4. Quality Summary of Material Control Department
5. Organize the list of quality improvement projects of this meeting.
6, Chen instructions, leadership speech.
Verb (abbreviation for verb) Meeting requirements and warm tips:
1, make work arrangements in advance and attend the meeting on time;
2. Prepare the speech according to the actual situation of the month;
3. During the meeting, please turn off your mobile phone or set it to vibration mode;
4. The content of the speech should be based on the idea of solving problems, talk more about your own work performance and shortcomings, and even the improvement plan of your own work quality next month, complain less about others and do not advocate emphasizing objective reasons;
5. Have substance in words, and speak with facts and data as much as possible;
6. This meeting is a platform for brainstorming. You are welcome to put forward constructive opinions and suggestions at the meeting to convey your positive energy for the development of the company and show your existence and value. This requires "meeting 10 minutes, usually a month's work".
Schgur technical quality department
20XX March 12
I. Overview of objectives:
It is one of the basic tasks of human resources department to coordinate and deal with labor relations and reasonably control the turnover rate of employees in enterprises. In the past personnel work, this work was not included in the goal and was not standardized. In xx years, the Human Resources Department will take this work as one of the projects to assess whether the work of this department meets the work quality standards.
Annual goal of personnel flow control: the annual turnover rate of regular employees (excluding those who leave because of unqualified or irregular probation) is controlled within 65,438+00%, and it is guaranteed not to exceed 65,438+05%;
The goal of labor relations coordination: improve the company's contract system, sign supporting confidentiality contracts, integrity contracts and training contracts with some employees of relevant departments in addition to labor contracts, understand labor laws and regulations, and avoid labor relations disputes as much as possible. Try to be a resigned employee without great complaints and regrets. Establish a good image of the company.
Second, the detailed implementation plan:
Complete the revision, drafting and improvement of the labor contract, confidentiality contract, integrity contract and training contract before xx 1 3/month.
2. Make sure to sign the above contract with every employee who comes into contact with related work within xx years. And strictly in accordance with the contract.
3. In order to effectively control the flow of personnel, only the personnel should be strictly shut down first. The Human Resources Department will further standardize personnel recruitment management within xx years. First, strictly check the qualifications of the pre-employed personnel, not only to evaluate the personal work ability, but also to conduct a comprehensive inspection of loyalty, integrity qualifications and conduct. Second, all departments that need personnel must go through interviews and inspections by the Human Resources Department. No one or department is allowed to recruit personnel or arrange their own work without authorization just by saying hello to the human resources department and going through a procedure. The human resources department will also keep abreast of employees' ideological trends, do a good job of employees' ideological work, and effectively prevent employees' abnormal flow.
Three. Matters needing attention in achieving the goal:
1, the handling of labor relations is a sensitive job, which involves both the overall interests of the enterprise and the vital interests of every employee. The relationship between employers and employees is complementary, with common interests and gaps in mutual needs. This is a contradictory and unified cooperative relationship. The human resources department must proceed from the fundamental interests of the company and strive for reasonable and legitimate rights and interests for employees as much as possible. Only by standing in an objective and fair position can we coordinate labor relations. Avoid employee dissatisfaction caused by too much consideration of the company's interests, and don't harm the company's interests by accommodating employees' demands.
2. The control of personnel turnover rate should be reasonable. Too low turnover rate is not conducive to the adjustment and improvement of the company's talent structure, to the company's increase of fresh blood and new talents with different knowledge, work experience and social consciousness from the company's existing talents, and to the formation of a conservative corporate culture, which is not conducive to the company's reform and development; However, the high turnover rate will easily lead to people's instability, low employee loyalty and low work awareness, resulting in low work efficiency and failure of corporate culture inheritance. Human resources departments should always pay attention to the ideological trends of employees in their daily work, understand the real reasons of every employee who leaves, make a good analysis from them, find out the countermeasures, and ensure to prevent the abnormal flow of employees.
Four. Target owner:
First responsible person: manager of human resources department
Co-leader: Assistant Manager of Human Resources Department (Human Resources Commissioner)
V. Matters and departments that need support and cooperation in implementing the objectives:
1. Improve the contract system and ask the company's legal counsel for assistance;
2. To control the staff turnover rate, it is necessary for the supervisors of all departments to cooperate with the ideological work of employees and the dynamic feedback of employees' thoughts. In the recruitment process, all departments are required to follow the workflow. The ninth goal of the human resources department in xx:
Self-construction of this department I. Overview of objectives:
For a long time, the human resources department has not been in the corresponding position in the enterprises in this area. Today, many enterprises are constantly unifying personnel and logistics in the organizational structure of administrative departments. Since the establishment of the human resources department in 20xx, the company leaders have paid great attention to the construction of the human resources department. The self-construction of human resources department is gradually moving towards standardization, and its functions are gradually reflected.
As the power source of future enterprise development, the standardization of human resources work itself is particularly important. Therefore, in xx, the human resources department will vigorously strengthen internal management and standardization, strictly follow the requirements of human resources work in modern enterprises, and upgrade human resources work from simple personnel management to strategic human resources management, so that the achievements of human resources work will become one of the reference bases for the company's top decision-making.
The self-construction goals of xx Human Resources Department are: to improve the organizational functions of the department; Complete the staffing of the department; Improve the professional skills and quality of human resources practitioners; Improve the quality requirements of the department; Successfully complete the annual target of the department and the tasks assigned by the company.