1. Establish the service concept of "customer first" and "customer is God", think what customers think and be anxious about what customers are anxious about.
2. Take positive communication actions, actively communicate with customers, gradually close the distance and increase friendship, so that you can better understand what the guests need and work hard on what the guests want.
Smile is the most attractive business card for people to communicate with each other. A heartfelt smile, like the warm current in winter and the coolness in midsummer, not only brings comfort and warmth, but also resolves contradictions and embarrassment in time. Quality service requires our continuous efforts, because this is a long-term goal of "only better, no best".
4. Listen to the voice of customers and accept criticism and suggestions with an open mind. In daily work, it is inevitable that customers with different personalities and qualities will complain because of negligence or other reasons. In this case, we should patiently listen to their complaints and even scolding, and let them express their thoughts. We should keep a normal mind, restrain ourselves, avoid being emotional and understand the reasons. Complaints are precious and valuable information from their hearts. We should accept it with an open mind, seriously reflect on it, and constantly improve and improve the quality of service.
To maintain a high sense of responsibility and full enthusiasm for work, we must serve our customers wholeheartedly. When we sincerely serve our customers, we will gradually find pleasure instead of boredom and complaints. If we take this sense of responsibility as a powerful spiritual motivation to overcome many difficulties in our work, it will give us the courage to overcome all difficulties, and we can devote ourselves wholeheartedly to our work. In this way, we are in a happy mood, and I believe that the mood of our customers is also happy. In the process of pleasant work, find the service direction, in which we will gain experience, friendship and support. Maybe we have lost our passion for work, but since we have chosen this position, we should bear in mind our responsibilities and missions.
6, different ideas, different mentality, different mentality, different results. Every post is a land full of vitality, and the key lies in what kind of seeds are sown by those who cultivate it. I believe that as long as we do everything with our heart, we will reap the spring of our career in any post. There is no end to the service, and it should be implemented in the service details.