China Southern Airlines Customer Service Tel: 020-3 192-2364.
Airlines (an airline refers to an enterprise that transports people or goods by air with various aviation planes as the means of transportation. Airlines are enterprises that provide civil aviation services for passengers and goods by various air carriers. The aircraft used by airlines can be owned or leased, can provide services independently, and can also form partners or alliances with other airlines.
The scale of airlines can range from a single plane to an international airline with hundreds of planes providing various global services. The service scope of airlines can be divided into intercontinental, intercontinental and domestic, and can also be divided into flight service and charter service. Major airlines usually register call signs with ICAO. Call sign is usually the name of the airline, but there are exceptions. Add the flight number after the call sign, and some large airlines with full loads will add heavy (cathay-seven-one-seven-heavy) after the call sign to let the air traffic controller know that the flight is extremely heavy and it is impossible to execute some instructions (such as keeping a low speed and flying to a higher altitude).
Airlines (airlines are enterprises that provide civil aviation services for passengers and goods with various aircraft, and generally need an officially recognized operation certificate or approval. The aircraft used by airlines can be owned or leased, can provide services independently, and can also form partners or alliances with other airlines. The size of an airline can range from a plane carrying mail or goods to an international airline with hundreds of planes providing various global services. The service scope of airlines can be divided into intercontinental, intercontinental and domestic, and can also be divided into flight service and charter service.
Airlines can classify airlines in many ways.
According to the size of the company, such as large airlines and small airlines;
According to the flight range, such as international and domestic airlines;
According to the type of transportation, such as passenger airlines and freight airlines;
According to working hours, such as regular and irregular.
State-owned airlines refer to airlines established or operated by the state. Generally, the national flag representing the country is painted on the obvious part of the company's car body. For example: China International Airlines Limited, Singapore Airlines, Thailand International Airlines.
In order to reduce operating costs, low-cost airlines and low-cost airlines
Airlines of various countries have also formed transnational and trans-regional alliances to share resources and strengthen their competitiveness. Its member airlines cooperate in flight, ticketing, code sharing, connecting flight, frequent flyer program, airport VIP room and cost reduction. The main alliances are SkyTeam, OneWorld and Star Alliance.
Organizations such as ICAO have set global standards for safety and other important issues. Most international aviation is regulated by bilateral treaties between countries, which specify special airlines to fly special routes. The precedent of these treaties is the Bermuda Treaty signed by the United States and Britain after the Second World War, which points out that transatlantic flights need airports and gives treaty countries the right to designate airlines to fly these routes.
Bilateral treaties are based on navigation rights, including a series of navigation rights, from the right to fly over a country's airspace to the right to provide domestic flights within a country. Most treaties allow airlines to fly from their own countries to destination airports in another country, and some treaties also include the right to continue flying to a third country or send international passengers to another destination airport in the destination country.
Open skies agreements became more and more popular in the 1990 s ... these agreements replaced most of the management rights of national governments and opened international channels for more competition. In particular, airlines in the European Union are in a worse situation than airlines in the United States, so they are more opposed to opening the sky. Property finance
The finance of an airline is very complicated because its operation is very complicated. Airlines not only need to buy new aircraft and engines from time to time, but also need to make long-term planning for their fleet according to market demand, and at the same time make their fleet operate and maintain effectively.
Another financial problem is hedging when buying diesel and fuel. Generally speaking, fuel price is the second largest expenditure of airlines after labor. Because of the recent rise in oil prices, it has even become the biggest expenditure.
Due to the congestion of many international airports, having a certain number of take-off and landing rights at these airports has become an important and saleable property of many airlines. For example, having the right to take off at the peak of a day can make an airline attract more profitable business travelers, which is the competitive advantage of other airlines. If there are multiple airports in a city, routes that become less important or less competitive due to market effects will generally gather in less congested airports, because the right to take off and land there is cheaper and easier to obtain. Ground transportation facilities are also an important factor to attract people from different airports.
China Southern Airlines customer service 95539
China Southern Airlines Customer Service 95539 is a 24-hour customer service telephone number of China Southern Airlines.
From June 5438+1 October1day, 2007, China Southern's five-star diamond service hotline 95539 will be officially opened nationwide, completely replacing 950333, and any information related to China Southern can be inquired through the hotline.
According to the data, "950333" launched by China Southern Airlines in 2003 is the first characteristic service number of domestic airlines. After the upgrade, passengers in Guangzhou, Haikou, Shenzhen, Wuhan, Changsha, Shenyang, Dalian, Changchun, Harbin, Urumqi, Zhengzhou, Guiyang, Zhuhai, Shantou and other cities can also dial 95539 directly. Because all internal transfer fees are borne by China Southern Airlines, the telephone charges for passengers calling 95539 are charged according to local calls.
China Southern Airlines Co., Ltd. (hereinafter referred to as China Southern Airlines) is headquartered in Guangzhou, with blue vertical tail inlaid with red kapok as the company logo. It is the airline with the largest number of transport planes, the most developed route network and the largest annual passenger traffic in China. It has 8 public air transport holding subsidiaries in Xiamen, Henan, Guizhou and Zhuhai, 20 branches in Xinjiang, North and Beijing, and 23 domestic sales offices in Hangzhou, Qingdao, Singapore and new york.
China Southern takes "Sunshine Southern Airlines" as its cultural character, "connecting with the world and creating a better life" as its corporate mission, and "customer first, respecting talents, pursuing Excellence, constantly innovating and loving returns" as its core values, and vigorously promotes the spirit of "diligence, pragmatism, tolerance and innovation" and is committed to building a world-class air transport enterprise with global competitiveness.
China Southern Airlines customer service 24-hour manual customer service telephone.
The 24-hour telephone number for manual service of China Southern Airlines is 95539.
95539 is the five-star diamond service hotline of China Southern Airlines and the telephone number used by China Southern Airlines Limited for customer service. To call customer service, you need to choose the business to be handled according to the voice prompt, and then directly transfer to manual service.
For example, if you want to book a domestic air ticket, after dialing the phone, first select the button 1, and then select the button 1 to automatically transfer to manual customer service, so that you can check the flight information and book the air ticket.
Matters needing attention in complaints of China Southern Airlines
When passengers encounter problems during their travel, it is best to ask the carrier and the airport for help or complain at the first time. If you can't meet the requirements, you can complain to the consumer affairs center and seek a solution. If the passenger asks for a flight delay or cancellation certificate, the airline must issue it.
Stay rational, defend rights in time, and never use physical violence or verbal violence to defend rights. For example, take a bus strike, bully the plane, rush to the airport, hit the staff and so on. Otherwise they may be punished by the police. The limitation of action for requesting protection of civil rights is generally three years, counting from the time when you know or should know that your rights have been infringed.