(1) Regarding fund transfer issues

1. How do members make deposits during continuous trading? Does the exchange support member withdrawals during continuous trading?

Answer: Members can still make deposits through the futures capital management system during the continuous trading period, and the exchange will not handle member withdrawals during the continuous trading period.

2. How do members make deposits in emergency situations?

Answer: In emergency situations, if the futures fund management system fails, members can deposit funds into the exchange's dedicated settlement account through online banking, and at the same time contact the exchange's continuous trading duty staff, who will confirm the funds. After arriving, enter the funds in the settlement system.

3. How do customers make deposits during continuous trading?

Answer: During the continuous trading period, customers can handle deposit business through the bank-futures transfer system. Members should sign in to the bank-futures system before the opening of continuous trading on the same day; at the same time, customers can also handle it through online banking. Deposit business, but members need to communicate with the bank in advance to confirm the deposit process through online banking.

4. Do members need to choose multiple depository banks to open accounts for fund transfer?

Answer: Yes, since each depository bank does not support inter-bank fund transfer business at night, in order to prevent the risk of banking system failure, it is recommended that members choose at least two depository banks to open accounts for fund transfer; at the same time, Members should prepare funds in advance.

5. Will the daily deposit and withdrawal hours of the exchange be open until 17:00?

Answer: No, the exchange’s daily deposit and withdrawal deadline is still 15:00. If the exchange's daily deposit and withdrawal hours are open until 17:00, the day-end settlement time and report release time will be postponed, and the member-end settlement time will also be affected.

6. Do all five existing depository banks support 24/7 online bank transfers? Can customer transfers be guaranteed to be real-time and smooth?

Answer: Yes, the five existing depository banks support 7*24 hours online banking transfers, but after 17:00, online banking is limited to intra-bank system transfers and does not support inter-bank system transfers.

(2) Regarding data reporting issues

7. In order to distinguish trading days, when is the time to switch deposits and withdrawals?

Answer: In order to distinguish trading days, the switching time for deposits and withdrawals is 17:00.

8. How to understand that the deposit and withdrawal switching time is 17:00?

Answer: The switching time point for deposits and withdrawals when reporting data to the Margin Monitoring Center from all directions is 17:00, that is, deposits and withdrawals before 17:00 will be included in the current trading day, and deposits and withdrawals after 17:00 will be included in the current trading day. into the next trading day.

9. The switching time for deposits and withdrawals is 17:00. Does it mean that the final settlement data release time of the exchange is after 17:00?

Answer: 17:00 is only used as a switching time to distinguish trading days. The exchange’s final data release time is after the daily settlement of the day. Under normal circumstances, data will be sent to members before 16:00.

(3) Other businesses

10. Can I handle the deposit and withdrawal of securities during the continuous trading period? Can I handle EFP business?

Answer: During the continuous trading period, you can handle securities deposit business, but you cannot handle securities withdrawal business and EFP business.

11. What is the process for members to implement forced liquidation due to insufficient funds during continuous trading?

Answer: After the daily settlement is completed, if the member’s settlement reserve is lower than the minimum balance, the exchange will issue a margin call notice to the member; after the exchange issues a margin call notice, the exchange can issue a margin call notice to the member through the depository bank. The funds will be deducted from the member's special fund account. If the full amount cannot be deducted successfully, members must make up to the minimum balance of settlement reserves before the opening of continuous trading on the same day. If it has not been replenished, if the balance of the settlement reserve is greater than zero but lower than the minimum balance of the settlement reserve, no new positions shall be opened after the market opens for continuous trading on that day; if the balance of the settlement reserve is less than zero, the exchange will follow the "Shanghai Futures Exchange Risk Regulations" shall be handled in accordance with the provisions of the Control and Management Measures.

12. What should a member do if he cannot complete settlement and system initialization after the daily trading ends?

Answer: If a member fails to complete market settlement or trading system initialization half an hour before the opening of continuous trading, he should report to the exchange in a timely manner through the member service system. When more than 30% of the members participating in the transaction fail to complete the settlement of the entire futures market or the initialization of the trading system before the opening of continuous trading, the exchange may adjust the opening and closing time of continuous trading, or suspend trading.

13. Banks usually issue reconciliation documents at 16:00 every day. What should be done if the customer sends another transfer between 16:00 and 17:00?

Answer: The time and method of sending reconciliation files are different for each bank. If the member and the depositary bank agree that the bank-futures transfer reconciliation document submission time is 16:00, then the bank-futures system has also signed out. After signing in again, the transfers that occurred between 16:00 and 17:00 will be regarded as the transaction data of the next day. If a customer initiates a transfer transaction through online banking, counter, etc. between 16:00 and 17:00, it will not be included in the bank transfer reconciliation file. Due to differences in the systems of depository banks and members, the time for customers to conduct bank transfers also differs between depository banks and members. It is recommended that members communicate with customers in advance.