Legal basis: Article 15 of the Measures for Handling Consumer Complaints by the Administration for Industry and Commerce. The administrative department for industry and commerce with jurisdiction shall complete the handling within seven working days from the date of receiving the consumer's complaint, and inform the complainant: (1) accept the qualified complaint and inform the complainant; (two) do not accept the complaint that does not meet the requirements, and inform the complainant of the reasons for not accepting it.
Article 16 of the Measures for Handling Consumer Complaints by the Administration for Industry and Commerce shall not accept or terminate the acceptance of the following complaints: (1) Those that are not within the scope of duties of the administration for industry and commerce; (2) After purchasing the goods beyond the shelf life, the respondent will no longer be liable for breach of contract; (3) The administrative department for industry and commerce has organized mediation; (four) consumer associations, people's mediation organizations and other organizations have been mediated or are dealing with; (five) the court, arbitration institution or other administrative departments have accepted or handled it; (six) consumers know or should know that their rights and interests have been infringed for more than one year, or consumers can not prove that their rights and interests have been infringed; (seven) does not comply with the provisions of national laws, regulations and rules.