In 2020, under the strong care and correct guidance of company leaders and department leaders, I focused on my post responsibilities, based on my post, worked hard and accomplished various tasks well. The personal work report is summarized as follows:

I. Overview of work

(A) ideological progress, correct attitude

Since I joined the work, I have been strict with myself ideologically. I use my spare time to continuously strengthen ideological and theoretical study, pay attention to current events, improve my ideological consciousness, improve my own quality and broaden my horizons by strengthening my study efforts, so that I can better keep pace with the times and adapt to the needs of society and post development.

(2) Be strict with yourself and treat others sincerely.

This year, individuals can seriously study the rules and regulations of heating companies, carefully understand the company's resolutions, and always be consistent with the company. In my work, I strictly abide by the company's rules and regulations, base myself on my own work, unite with my colleagues, respect the leadership, obey the organization's work arrangements, and be strict with myself in my work. At the same time, get along with colleagues sincerely, learn from them with an open mind, learn their quality and spirit, constantly improve their overall quality, and promote their rapid development and promotion better and faster.

(C) based on their duties, do a good job

At present, the customer service department of my work department is mainly engaged in making electronic patrol records, counting weekly and monthly reports of hydropower, sorting out files, warehouse accounts, housekeeping and so on. The work content is detailed and miscellaneous. Therefore, in my work, I constantly cultivate my sense of responsibility and patience, put the cultivation of sense of responsibility and patience in the first place, and ask myself to calm down and carefully handle the details of each job to ensure that the work is not within my scope.

1. Make patrol records of electronic versions: patrol xxx electronic versions throughout the year and record xxx times of various problems.

2. Statistics of weekly and monthly hydropower reports: carefully check the hydropower data to ensure the timely quality of weekly and monthly hydropower reports and ensure the accuracy of each report.

3. Do a good job in file management. In view of the characteristics of many and miscellaneous files in charge, on the one hand, individuals seriously study the professional knowledge of file management, participate in relevant professional knowledge training, and constantly improve their professional theoretical level; On the other hand, combined with the actual situation of file management, improve the file management account, update files regularly, strictly abide by the file management system, and strive to ensure that files are not wrong. In addition, actively strengthen the self-utilization ability of electronic archives management and give full play to the role of electronic archives.

4, complete the warehouse accounts and all kinds of housekeeping work. In terms of warehouse accounts, adhere to the financial management system to ensure that the accounts are consistent and the accounts are consistent; In terms of housekeeping, we should complete the tasks assigned by the leaders on time and with good quality, especially clean the office environment regularly every day, and strive to create a healthy and good working environment.

Second, the existing problems

(a) Learning efforts need continuous improvement.

At work, often due to busy work and other reasons, there is a phenomenon of self-relaxation in learning.