JVC has diversified business structure and a wide range of products, focusing on asset management. It has established a set of management framework with JVC, which has rapidly improved the efficiency of internal communication and decision-making, and further stimulated the vitality of the platform. Generally speaking, it is still a very good asset management company. No matter what kind of work we are engaged in, there will be some small mistakes in the daily work, even if we are cautious. Especially when opening a store in Pinduoduo, it's okay if the order quantity of the store is small, and it's easy to send the wrong goods to customers if the order quantity is large. Today, we will tell you what to do if you send the wrong goods when you open a shop in Pinduoduo.

In fact, whether it's a business that opens a shop in Pinduoduo or other e-commerce platforms such as Taobao, there will be some things that send the wrong goods occasionally. Especially for the merchants with large shipments mentioned above. There are many orders every day. Some payment terms are the same, but if the specifications are different, such as the clothing industry, it is easy to send the wrong clothes color or size.

Under normal circumstances, merchants will not consciously find that they have sent the wrong goods. Only when the customer receives the goods will it be fed back to the merchant. At this time, the merchant will know that the wrong goods have been sent. After receiving the customer's feedback, as a merchant, we should first call up the customer's shopping information, and then compare it with the physical objects received by the customer to confirm whether we have sent the wrong goods. If it is really the mistake of the merchant that leads to the delivery error, then the customer should be subsidized in time.

It is actually very simple to give customers the wrong goods subsidy, mainly depending on the customer's demands. For example, the goods received by customers can be used normally, and some compensation can be made to customers, usually in the form of red envelopes. If there is a big difference between the goods received by customers and the goods they want to buy, they can reissue the goods for customers, and then the merchants will pay the postage themselves, so that customers can return the received goods.

Of course, if the value of the wrong goods is not high, the merchant can also directly take the goods that the customer has received as compensation, and then re-deliver the goods to the customer. After all, the express fee for customers to send their own express delivery is relatively high. Therefore, it is better to give away customers' dissatisfaction through free gifts and get favorable comments.

What if the wrong merchant doesn't reply?

If you are a consumer in Pinduoduo, when you receive the goods and find that they are different from the goods you bought, you should take photos in time for evidence collection. Then negotiate with the merchant. If the merchants don't reply to the customers mentioned in our title, as consumers, they can make complaints like Pinduoduo Platform. In this case, the consumer will win 100%. Or directly initiate a return to the merchant in the order, and indicate the reason for the return. Consumers do not have to bear the return freight.