The manual service time of 12345 is 24 hours. From 9: 00 a.m. to 5: 00 p.m. from Monday to Friday, it is answered by special staff, and the rest of the time is usually voice messages, which are recorded and processed by staff on normal working days. 12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public * * service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and provide 7 * * 24-hour manual service.