1. The 12329 housing provident fund hotline is a local fixed telephone number. Long-distance calls need to be preceded by a long-distance area code. The communication fee standard shall be implemented according to the relevant regulations of the Ministry of Industry and Information Technology, and the information service fee shall be exempted. ? [1]?
second, all localities should make full use of existing resources and reduce repeated investment, and build the 12329 housing provident fund hotline according to the requirements of the 12329 housing provident fund hotline service guide (hereinafter referred to as the service guide). After the 12329 number is activated, other hotline numbers should be stopped and notified to the public in time.
Third, the 12329 housing provident fund hotline mainly provides basic services such as business consultation, complaint suggestion, return visit investigation by manual voice, and provides extended services such as business guidance, business inquiry and business acceptance by manual voice and self-help voice according to local actual conditions.
iv. the construction mode of 12329 housing provident fund hotline can be divided into two types: independent self-construction and service outsourcing. Independent self-built mode The urban housing provident fund management center (hereinafter referred to as the provident fund center) organizes the construction of the hotline platform itself, which is responsible for daily operation; The service outsourcing mode is entrusted by the provident fund center to the outsourcing service provider to be responsible for the hotline construction and operation. All localities should choose the construction mode according to local conditions and encourage the adoption of service outsourcing mode. Conditional areas, hotline construction and operation can break the geographical boundaries, moderate regional concentration.
5. provident fund centers that have opened hotlines should change the service hotline number to 12329 before the end of December 212. All localities can apply to the local communication administration for opening a short number of 12329 with the Letter of the Ministry of Industry and Information Technology on Checking and Allocating the National Unified Public Service Telephone Number of the Ministry of Housing and Urban-Rural Development (No.83 [211] of the Ministry of Industry and Information Technology), the technical scheme for starting the number and contact information, and improve the 12329 housing provident fund hotline according to the requirements of the Service Guidelines. The housing and urban-rural construction departments of all provinces (autonomous regions) shall summarize the opening of the 12329 housing provident fund hotline in cities in the region and report it to our department for the record, and the provident fund centers of municipalities directly under the Central Government and Xinjiang Production and Construction Corps shall report it directly to our department for the record.
VI. The provident fund center that has not yet opened the hotline can directly consult our department when formulating the plan. After the plan is completed, it will be reported to our department and the housing and urban-rural construction department of the province (autonomous region) where it is located for the record, and an application will be made to open the 12329 housing provident fund hotline.
VII. The housing and urban-rural construction departments of all provinces (autonomous regions) should strengthen organizational leadership, establish and improve the service responsibility system, guide and supervise the construction, operation and management of the 12329 housing provident fund hotline in the cities under their jurisdiction, and continuously improve the service quality of the hotline.
8. All localities should include the construction and operation expenses of the 12329 housing provident fund hotline in the special funds of the provident fund center. Among the provident funds