When they failed to negotiate with the store, the woman called the consumer complaint hotline. Now the compensation has not been finalized, and the two sides are still communicating. This incident triggered online public opinion. Netizens said that it was not a day or two since KFC had a problem. It is estimated that this fried toilet paper will also perfuse consumers in the same way.
The store involved did not explain the source of the toilet paper to the public, and no one knew what the toilet paper had wiped. It is estimated that women will not go to KFC to spend money again. As a popular fast food brand, KFC has been deeply involved in the China market for many years, and its reputation is not as good as before. Eating toilet paper has opened everyone's eyes. When can food safety be guaranteed?
1, this is a staff error.
The appearance of toilet paper in the product indicates that the hygiene inspection in this store is not enough and needs to be rectified. Safety and hygiene are above everything else, and women's demands are only public apologies and compensation, which is the basic right of consumers.
2. The woman was lucky not to swallow it.
She didn't eat toilet paper directly, so she immediately went to the store to report something wrong. The store's handling method was not much different from before, which calmed the consumer's mood, and then told the woman that the regional director would contact her later. The woman does not recognize the compensation method of refund, and hopes that the store can publicly apologize. This matter has been reported by the media, and I hope that women can get a satisfactory compensation plan as soon as possible.
3. During the Spring Festival, the order volume of shops increased, so it is normal to make mistakes.
KFC's new product "Spring Festival Golden Bucket" was very popular, and it was not until women consumed it that toilet paper was found in popcorn. Consumers will inevitably encounter foreign objects in food when spending abroad. Consumers should call the merchants to complain in time, and it is best to rely on the popularity of network communication to trigger public discussion.
What bad things have you encountered in KFC?