First, the operation mode of Taobao compensation fund
Taobao's fund payment means that Taobao pays the customer in advance, and then the insurance company pays it to Taobao, because it takes some time for the insurance company to make claims, which can reduce the time for claims and give customers a better service experience. This kind of fund payment is because Taobao considers the buyer's good reputation, and there may be some unrecognizable problems, that is, it is impossible to identify whether it is the seller's problem or the buyer's problem. Therefore, Taobao paid the fund to the buyer and decided that the rights protection was not established. In this way, both the store and the buyer have received the payment, and the Taobao Fund has completed the payment, and both parties have no losses. This is one of the means to deal with the incident, and it is not punitive, so don't worry. Taobao doesn't think there is any problem with rights protection. The principle of Taobao is that whoever takes responsibility will have no responsibility, and of course there will be no loss.
Second, Taobao's service problems
In fact, the service quality of a big platform like Taobao is very concerned, although in Taobao, except Tmall series, all stores have nothing to do with Taobao to sell goods. However, if the things purchased on this platform are not satisfied, such as the logistics is too violent, or the things sent by the store are not in conformity with the real thing, it will really affect Taobao's reputation. Therefore, under normal circumstances, Taobao attaches great importance to its own service quality, promptly handles compensation-related issues, and retains customers. Therefore, Taobao Compensation Fund also plays such a role, with the purpose of allowing users to obtain relevant compensation faster and reduce their own losses. In this way, complaints about the platform can be reduced. In addition, Taobao has also launched the service of suing for compensation and freight refund, but the services provided by different stores are different. If you think you can't guarantee yourself, you should also pay attention to screening when you buy something.