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What should I do if I forget my account number and password when opening an account in Guotai Junan?

Contact the fund manager via email or phone. Then bring your ID card, shareholder account card and other relevant materials to the securities counter for processing. If you have any specific questions, you can also consult the account manager.

1. Guotai Junan unified customer service: 95521/400-8888-666.

2. Company phone number: 021-38676666.

The above online consultation hours are: 8:00 - 24:00.

Extended information:

Guotai Junan’s customer initial query password is the last six digits of the account opening certificate number. If there are non-numeric characters in the account opening certificate number, replace them with 0, with less than 6 digits on the left Use 0 padding on the side, such as:

1. ID card: 3207xxxxxx12345X (case sensitive) The query password is: 123450 (non-numeric English characters are replaced with 0).

2. Military officer ID card: SHD1234. The query password is: 001234.

3. Military officer's ID card: Shanghai No. 123456. The query password is: 345600 (the Chinese character "号" is replaced by two zeros).

4. Other documents: 12345(A). The query password is: 345000 (the English bracket symbol is replaced by a 0, and A is replaced by a 0).

5. Other documents: 12345 (A) The query password is: 500000 (Chinese brackets are replaced by two 0s, and A is replaced by one 0).

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