A few years ago, domestic service was still a strange word for the general public, and its bud could only be found vaguely in the nanny intermediary market. With the continuous development and maturity of China's market economy, the adjustment of industrial structure is in front of us. Reducing the proportion of primary and secondary industries and increasing the proportion of tertiary industry-service industry is not only the inevitable result of implementing market economy (market economy is service economy to some extent), but also in line with the reality of rising demand for family services.
In 2000, the Ministry of Labor and Social Security officially recognized the profession of "domestic servant", and domestic service embarked on its own "professional" development path. Recently, the Ministry of Labor and Social Security put forward that domestic service should be developed as a new field to expand employment, which regards domestic service as a formal occupation of the country.
At present, the domestic service industry in China has begun to take shape, and many domestic service companies have mushroomed in various cities, some of which have even formed certain brands, the service scope is expanding day by day, the internal division of labor is more detailed, and the service content is beginning to be graded. Domestic service consumption fever has been formed, and a new consumption fashion (domestic service as a gift) has appeared in people's field of vision. Some merchants regard domestic service as a "thank you" for returning customers; The boss regards domestic service as a "warm gift" to reward employees; Children dedicate domestic service to their parents as a kind of "filial piety".
With the accelerated pace of life of urban residents, the domestic service market will have a broader prospect, but at the same time, as a sunrise industry, its scale and standardization should also be put on the agenda as soon as possible.
Now the word "nanny" has been replaced by the word "domestic servant", which shows that their social status has improved and they are widely respected by people after improving their own quality and professional skills.
With the development of economy and society and the improvement of people's material and spiritual living standards, people's requirements for domestic service are becoming more and more standardized, professional and systematic. In order to meet this requirement, it is inevitable to train the professional skills of domestic service personnel.
Modern domestic service is a complex, comprehensive and highly skilled service, so the training of domestic service engineers has become the basic requirement of domestic service and the only way for domestic service engineers to improve their service quality and skills.
Domestic service personnel are skilled talents, so skills must be the main breakthrough point in the training of domestic service personnel, that is, skills training should be given priority to and theoretical training should be given consideration.
Interpretation of domestic service
Housekeeping refers to the management of family affairs. "Politics" refers to administration and management, including three contents: first, planning and decision-making; Second, leadership, command, coordination and control; Third, reference, supervision and evaluation.
(2) Housekeeping refers to things related to the life of all or part of the family members in this small family group, which means "business" and "important things". In practice, it requires us to focus on the major events, that is, to do the major events that have a bearing on the overall situation well first. Of course, major events and minor events are interrelated, and minor events cannot be ignored.
(3) Home economics also refers to the rules or codes of conduct of family life. There are some rules about behavior and relationship in family life, some of which are written into articles, some of which are oral agreements formed through consultation, and some of which have become unwritten customary rules in long-term life. These rules are both comprehensive and individual, such as study and entertainment, and often need special provisions.
(4) Housekeeping refers to practical knowledge and skills in family life. Family affairs are very specific and practical, and people's cultivation, understanding and management must be combined with daily behavior to show their intentions and realize their wishes.
(5) In short, housekeeping is a scientific understanding, scientific management and practical operation of various affairs related to each family member in the family, which is conducive to the peace and comfort of family life, ensuring the harmony and intimacy of family relations and the all-round development of family members.
The reform and opening up has further refined the social division of labor, and the domestic service with the family as the main object has been gradually accepted by people, while the modern society has higher requirements for domestic service. Strictly speaking, in the modern sense, domestic service, besides buying, washing and burning as the most basic core, has also been injected with many times and cultural contents, such as room decoration, flower cultivation, beauty care, nursing safety, car maintenance, pet keeping and so on.
General idea: according to your actual situation, first undertake the installation, repair and maintenance services of small-brand household appliances; Develop and establish the professional cleaning and maintenance service team of the first brand range hood in Taiyuan; Achieve the goal of contracting big brand services, and finally set up a powerful brand service company. In the long run, be a user-based service company or property management company, and carry out all business according to the needs of users. (What I do is based on the user: (Personal opinion:) If I am a user of brand A, the whole use process is from sales and installation to scrapping to selecting the service of the manufacturer. Because I ask the manufacturer to provide on-site service, it is only for this product service; When you have other domestic service needs, there is nothing you can do. Which brand A did I buy the product from? If we think on the other hand, if the service company serves the needs of users instead of products, then the business of domestic companies will be very extensive. In disguise: users are our "products" and we are responsible for them. What we have to do is to provide comprehensive services with management and high skills.
Initial stage: In view of the lack of corresponding user groups, we can only promote the development of user information from the perspective of product users, let users know about us, make corresponding publicity, and drive corresponding business at different levels.
Three aspects of business:
Contract delivery, installation and maintenance services for range hoods, electric water heaters, gas stoves, disinfection cabinets and sinks;
Create the cleaning and maintenance work of the self-created brand of range hood;
Shopping mall development and sales (Gome, Suning, Sanyou and major decoration cities, etc. ), such as double glass openings, wall holes, kitchen sink openings, hollow walls, etc., which are difficult to install, and emergency services for the May 1 ST National Day.
1. Undertake delivery, installation, maintenance and cleaning services for range hoods, electric water heaters, gas stoves, disinfection cabinets and sinks;
At present, the contracted brands are: Chubao, Saidelong, Hisense and Wanxi;
Development Zone: Zhongzheng Kitchenware City; Peace Decoration City; Dongxing Decoration City;
Service mode: installed with the goods;
Delivery: get the goods from the manufacturer or rent a small warehouse with a deposit (to ensure regional timeliness)
Installation: unify the material price list and provide on-site service in time;
Maintenance: the spare parts purchased by the deposit shall be written off according to the maintenance service policy and sold at home in time;
Cleaning: make an appointment for on-site cleaning and maintenance according to the unified price list;
Second, build the cleaning and maintenance work of the hood's own brand;
Contracting methods for cleaning range hoods:
1, cooperate with residential property to do a good job in cleaning and maintenance publicity:
Idea: In Wanbailin District, there are residential areas or doormen, and the doors of the residential areas go in and out as a whole, which can realize centralized publicity.
Coverage: Xiaojingyu Street; Xia Yuan to the west exit of South Inner Ring Street; The way forward; Xia Yuan to the west exit of Yingze West Street; Houwang Street;
General community: Huayu community; Public middle school community; North Gate Community of Volkswagen Factory (covering West District and Ganlei); Great western region of coal gasification; Xiaojingyu Boiler Factory Community; Coal gasification in the small western region; Xia Yuan community; Qianjin Road Luqiao Dormitory; No.2 Community of the 12th Bureau; West and East Areas of No.2 Electronic Factory; East coal gasification area and Houwang West Street community; Hongfeng Garden West Area; South campus of Caida University; Southwest garden; Xiaojingyu Street Peace Garden Community; Former Shangyuan Community; Caida North Campus;
2. Do a good job of publicity when the kitchen appliances are delivered, installed and maintained;
Idea: Start face-to-face publicity, issue business cards and issue professional cleaning reason sheets (either positive or negative, so that brand sponsors can promote their products and save printing costs); Sticking stickers (gas meters and nearby places that are not easy to lose); Enter the user information back into the service point database for management.
3. Undertake the cleaning and maintenance business of kitchen appliance brands;
Idea: In order to ensure that the fixed customer base cooperates with a medium-sized brand to provide service clothing, the brand name and clean name are embroidered on the back; (It can promote product brands and cleaning service brands and solve the problem of clothing cost)
The cleaning cost of this brand must be given priority.
Shopping mall development and sales (Gome, Suning, Sanyou and major decoration cities, etc. ), such as double glass openings, wall holes, kitchen sink openings, hollow walls, etc., which are difficult to install, and emergency services for the May 1 ST National Day.
Service concept: "one book and two high". One is "people-oriented", and the other is to improve people's quality of life and improve people's quality of life.
Domestic service is a systematic science integrating natural science, social science, applied science, life philosophy, life art and craft, which is widely involved in food processing, cooking, family marriage, parenting, family ethics, social etiquette, family management, family consumption and other fields. Family is a personal space, very private and unique. The personal quality of domestic service practitioners will directly affect the life of the families served. Therefore, citizens have two doubts about domestic consumption: one is insecurity, and the other is doubts about the health and personal hygiene habits of domestic service personnel. To solve these two problems, first of all, the source should be reliable, and the employees' certificates should be complete and effective to give customers a sense of security. Secondly, domestic service practitioners must pass the physical examination in national regular hospitals and hold health certificates, and at the same time cultivate their good hygiene habits and correct hygiene operation methods. At present, there are many units providing domestic service, but the quality of personnel is uneven. Therefore, it is imperative to call for the establishment of the most important domestic service institutions to ensure the improvement of the overall quality and level of domestic service personnel.