As a new type of security, network mutual assistance has exceeded 200 million users nationwide by the end of June, 2020, 65438+1October, 65438+July, becoming the third form of security besides the basic medical security system and commercial insurance system. Claim is an important criterion to judge whether the guarantee is reliable, and it is also one of the links that users are most concerned about.

Liang, the person in charge of claims of Shuidi Company, said: "Claims are an indispensable part of health protection, creating a closed-loop service. Different from the commercial insurance model, as a network mutual aid community, mutual help of water droplets is maintained by the rules that all members abide by together. Claims settlement is a mutual assistance process as an operator, fulfilling its commitments to users in accordance with the rules and fulfilling certain agreements, terms or contracts. "

Extended data:

In the mutual help platform, all members join the community according to the established rules, which can resist the risk of cancer and accidents. If a member is unfortunately sick or has an accident, he can get a health mutual fund according to the rule of "one person is sick and everyone shares".

According to reports, Water Drop Mutual Assistance has a mature review process, and more than 100 cases are reviewed every day. A three-level compensation system has been established for mutual assistance of water droplets, which consists of three links: prevention in advance, audit in the process and supervision afterwards.

In the audit process, we can provide one-to-one claims service by establishing standardized processing flow, intelligent operating system and big data risk control system; After the internal audit is completed, an independent investigation company will be launched to verify the authenticity of the case offline; In post supervision, mutual aid of water droplets is publicized through "publicity and public supervision" and "love visit and supervision" to ensure that all mutual aid cases are handled fairly. In addition, for particularly urgent cases, the claims team will also "handle special matters" to speed up the review process.

People's Network-"If one person gets sick, everyone will share", and the mutual aid fund raised by Didi Chuji exceeds 970 million yuan.