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What is the reason why the fund cannot be redeemed?
If the fund has just been established and you buy it, the fund has a closed period and cannot be converted into other funds, redeemed or operated. Until the fund is established and started to operate, you can see its daily net value changes and know its daily ups and downs. At this time, you can also perform conversion, redemption and other related operations.

You can buy a new fund.

If not, I suggest you call customer service to find out.