1. Grasp the customer's heart: (1). Understanding each other's psychology is the premise of good communication with others. Only by understanding and mastering each other's psychology and needs can we be targeted in the communication process; ? (2) You can do what you like properly, and the other person may regard you as his confidant, so the problem may be solved better or at least you have succeeded half way.

2. Remember the name of the guest: (1). Remembering the names of guests can make people feel happy and satisfied, which is a very useful magic weapon in communication; (2) Remembering the guest's name is more effective than any kind words, and it can move the other person's heart.

3, don't be stingy with your "top hat": (1), the deepest desire of human nature is to have the appreciation of others, which is what distinguishes human beings from other animals; ? (2) Always wear a "high hat" for guests, maybe you will change a person's life; (3) This can further develop people's potential, and people wearing high hats can feel valued.

4. Learn to listen: 1) You should pay full attention to the importance of "listening" in communication. You can be good at expressing your own views and opinions, seize the hearts of customers, and let them accept your views and opinions. This is only half the success of your communication. The other half of success is being good at listening to guests. (2) Whether a person can listen is an important sign of whether a person can communicate with others, whether he can really communicate with others and be a loyal listener. At the same time, let the guests know that you are listening, and take both praise and complaint seriously.

5. Pay your sincerity and enthusiasm: (1), people will always change their minds. Only when you are sincere to others can guests be sincere to you; (2) Treat people sincerely, but also with enthusiasm; (3) Only by showing your sincerity and enthusiasm can communication succeed. Sincerity is a necessary condition for successful communication.

6. What songs to sing on what mountain (1), different communication occasions need different communication methods; (2) Different people need different communication methods.

7. Cultivate a good attitude (1). Only if you have a good attitude can guests accept you and get to know you; (2) Be enthusiastic when communicating; (3) When communicating, treat customers like friends.