Consult the account manager
When you encounter life insurance claims, you should first consult the account manager of Ping An Insurance, because when you buy life insurance in Ping An Insurance, there will be a special account manager to serve you, and your policy should have the contact information of the account manager. After you find the insurance policy, look at the above contact information, and then call him directly to consult the problems you encounter in the process of claim settlement and see if he can propose effective solutions for yourself. If you meet the account manager during the consultation, it means that you have left your job or are no longer responsible for your insurance policy.
Go to the local business hall for consultation.
In case of life insurance claims, you can also go to the local business hall of Ping An Insurance for consultation. Take your ID card and insurance policy with you when consulting. When you get to the business hall, you can guide the staff to find the customer service center there through the front desk, or you can directly ask the teller where the customer service center is. After arriving at the customer service center, there are special staff to serve customers with these consultation questions. You can ask questions you need to consult. If you can't get an effective reply, you can also go to the customer service center to meet their service manager or other leaders. They should give specific treatment advice. If you can't solve it once, go several times.
Call the official service telephone for consultation.
When life insurance claims can't be settled in time, you can also call the official service phone of Ping An Insurance for consultation. After you call this service number, you should choose manual service, and then feed back the problems you encounter in the process of claim settlement to the customer service in time, and put forward your own solution or what kind of results you expect, so that the official customer service will directly feed back the problems to the local Ping An Insurance, and the senior management will give advice as soon as possible, and the local Ping An Insurance salesman or customer service staff will contact themselves in time to solve the problems they encounter in the process of life insurance claim settlement.